Member Services and Sales Support Manager

2 weeks ago

Farnham, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

CL-01

À titre de directeur(trice) adjointe(e) expérience membre, vous assurez la gestion stratégique et opérationnelle d'une équipe de travail dédiée à la vente de produits et services et/ou à l’ensemble des activités de soutien aux ventes issus des équipes de vente. Vous avez pour mandat d’assurer la satisfaction des membres et clients en veillant à leurs besoins et attentes et de participer à l’établissement et au maintien des relations d’affaires durables auprès des membres et clients de votre domaine d’activités.

Votre rôle consiste à assurer le leadership et le développement rentable du plein potentiel de votre direction, en appui aux orientations stratégiques du Mouvement. Vous élaborez un plan d’affaires correspondant aux orientations, aux enjeux et aux objectifs visés et en réalisez le suivi. Vous assurez la performance de votre unité, la gestion saine et prudente des risques dans le respect des normes ainsi que le suivi des résultats. Vos aptitudes à prendre des décisions de qualité et à viser les résultats vous permettent de gérer efficacement les personnes et la performance de votre direction.

Vous assurez la gestion d’une équipe dédiée aux membres et clients en veillant au développement des compétences des personnes et en maintenant un haut standard de qualité de service offert. Vos habiletés à constituer des équipes performantes et à développer les talents deviennent alors des compétences essentielles.

Vous agissez à titre de coach auprès des membres de votre équipe et leurs fournissez des conseils et recommandations adaptés, répondant aux besoins des membres et clients. La nature des activités associées à votre unité implique des connaissances approfondies dans votre domaine d’activité ainsi qu’une compréhension globale et détaillée de l’organisation.

General Information on the Position

Main responsibilities- Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.- Ensure the quality of services and business relationships, and manage the member/client experience.- Implement and monitor the action plan to achieve target results.- Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values.- Lead, coach and motivate the team to develop skills, boost engagement and empower employees.- Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience.- Ensure the efficiency and continuous improvement of processes, and boost profitability.- Promote the Desjardins brand and strengthen the organization’s roots in the community.- Uphold Desjardins’s cooperative values.

Other working conditions- The work arrangement for the position is hybrid work. #LI-Hybrid- Number of jobs available : 1

**Qualifications**:
- Bachelor's degree in a related field- A minimum of 1 year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Engagement, Nimble learning

Key competencies for the job

Decision quality, Develops talent, Drive results, Work processes

Work Location

Caisse Desjardins de la Pommeraie

Trade Union

Non Syndiqué

Unposting Date

2023-02-14

Job Family

Management (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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