Structured Cabling Technician with IT Support

7 days ago


Kingston, Ontario, Canada Response I.T. Full time

Company Overview:


Response IT is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT services and solutions to our diverse client base.

We pride ourselves on our customer-centric approach and our dedication to providing innovative and efficient IT support. We are currently seeking a skilled and motivated Structured Cabling Technician to join our team. This role will primarily involve structured cabling work, with additional responsibilities in onsite technical support.

Position Overview:

Structured Cabling:

  • Perform onsite visits to install, maintain, and troubleshoot structured cabling systems.
  • Conduct site surveys to determine cabling requirements and work with administrative staff to quote and complete new installations.
  • Install and terminate various types of cables, including Cat5e, Cat6, fiber optic, and coaxial.
  • Test and certify cabling installations to ensure optimal performance.
  • Maintain accurate records of cabling layouts and infrastructure changes.
  • Collaborate with project managers and clients to ensure timely and successful project completion.

Onsite Technical Support:

  • Provide firstlevel technical support to clients at their locations.
  • Diagnose and resolve hardware, software, and network issues.
  • Assist with the setup and configuration of desktop computers, laptops, printers, and other peripherals.
  • Manage user accounts and permissions in various systems.
  • Document all support activities, issues, and resolutions in the ticketing system.
  • Escalate complex issues to highertier technicians or relevant departments as necessary.

VALID driver's license with clean driving record is a hard requirement

Education and Experience:

  • High school diploma or equivalent; additional training in Information Technology or related field a plus.
  • Minimum of 12 years of experience in structured cabling installation and maintenance.
  • Experience with IT support or a similar role is an asset.
  • Experience with CCTV systems is an asset.

Technical Skills:

  • Proficiency in Windows operating systems.
  • Basic knowledge of networking principles and hardware.
  • Familiarity with ticketing systems and support tools.
  • Experience with cabling tools and equipment (e.g., crimpers, cable testers, punchdown tools).

Soft Skills:

  • Strong problemsolving and analytical abilities.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to quality.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.
  • Comfortable working in various environments, including office settings, data centers, and construction sites.
  • Ability to climb ladders and work in confined spaces.

Job Types:
Full-time, Permanent

Pay:
$17.78-$30.15 per hour

Expected hours: 40 per week

Benefits:

  • Company car
  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Overtime
pay

Work Location:
On the road

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