Client Services Manager

2 weeks ago

Burnaby, Canada Securiguard Full time

**Client Services Manager - Pacific Region**

Join Securiguard, a leader in security and safety solutions, and help us create trust and peace of mind for our clients and communities.

At Securiguard, we pride ourselves on delivering comprehensive security solutions backed by exceptional customer service. As a company, we are committed to supporting our employees, community, and the environment. As we continue to grow and evolve, we are seeking a seasoned and motivated Client Services Manager to lead the day-to-day operations of our Pacific Region. This role offers an exciting opportunity to manage a professional security team and drive exceptional service delivery.

**Your Role: Client Services Manager**
- Build and nurture client relationships by becoming a trusted security and safety solutions advisor, actively involved in all aspects of account management.
- Oversee a strategic portfolio of accounts, ensuring service excellence, contract compliance, and regular on-site presence.
- Develop and implement security solutions tailored to client needs, including risk reduction strategies and optimized coverage plans.
- Ensure compliance with all contractual and legislative requirements.
- Manage new business start-ups, including seamless transition planning and execution.
- Take charge of incident response and provide leadership during critical situations.
- Establish and monitor KPIs, delivering consistent reporting to drive performance.
- Negotiate contract renewals and rate increases with existing clients.
- Ensure all shifts are staffed with trained and qualified security professionals.

**What You Bring**
- Proven leadership experience with a track record of building and leading high-performing teams.
- 3+ years of experience in security operations and client relations.
- A history of success in client relationship management, problem-solving, and business development.
- Strong operational experience, including the management of large teams across multiple sites.
- Excellent communication, interpersonal, and team collaboration skills.
- The ability to remain calm under pressure, exercising sound judgment and a hands-on problem-solving approach.
- Experience drafting policies, procedures, reports, business cases, and duty rosters.
- Proficiency in Microsoft Office and strong organizational and analytical abilities.
- A valid Class 5 BC Driver's License and access to a vehicle for travel between client sites.
- An understanding of financial and cost drivers in the security industry.
- Sales or management training (an asset).

**Who We Are**

At Securiguard, our mission is simple: to make people feel safe. Our expertise spans multiple industries, including corporate, retail, property management, industrial, aviation, marine, government, and more. With Canada's largest accredited K-9 detection and screening division and a team of over 4,000 security professionals, we are equipped to serve clients anywhere in the country.

We live by our values, embodied in the acronym R.E.A.C.H.:
**Respect - Empathy - Accountability - Courtesy - Honesty**

Diversity and inclusion drive our innovation and success. As proud winners of Canada's Most Admired Corporate Culture (2021) and finalists in the Excellence in Diversity & Inclusion category at the Canadian HR Awards (2021, 2022), we are committed to fostering an environment where everyone can thrive.

**Why Join Us?**
- Work with a team that is passionate about making a difference.
- Be part of a company that values innovation, integrity, and respect.
- Opportunities for growth and professional development in a supportive environment.

  • Client Service Manager

    3 weeks ago

    Burnaby, Canada ADP Full time

    **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our **CORE** values**:Insightful...

  • Client Services Manager

    5 months ago

    Burnaby, Canada Securiguard Full time

    At **Securiguard**, we create a sense of security and trust. Our security and safety solutions are complemented by exceptional customer service. We are dedicated to supporting our employees, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated **Client Services Manager** to oversee the...

  • Client Service Specialist, Acera Benefits

    6 months ago

    Burnaby, Canada Acera Insurance Services Ltd. Full time

    We put our people first. As an employer of choice, Acera Insurance, _formerly Rogers Insurance/A-WIN Insurance/CCV Insurance & Financial Services/Sylvan Agencies/Smith Petrie Carr & Scott Insurance Brokers/Megson FitzPatrick Insurance,_ offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people...

  • Manager, Client Services

    6 months ago

    Burnaby, Canada Sephora Full time

    **Job ID**: 232377 **Store Name/Number**: BC-Brentwood Town Centre (1510) **Address**: 4567 Lougheed Hwy #260, Burnaby, BC V5C 3Z6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...

  • Head of Client Services and Security Operations

    2 weeks ago

    Burnaby, British Columbia, Canada I-CORP SECURITY SERVICES LTD Full time

    About the RoleWe are seeking an experienced Head of Client Services and Security Operations to join our team at I-CORP SECURITY SERVICES LTD.Job SummaryThe ideal candidate will have a strong background in security operations, client services, and team management. As a Head of Client Services and Security Operations, you will be responsible for overseeing the...

  • Client Services Manager

    6 months ago

    Burnaby, Canada Securiguard Full time

    At Securiguard, we create a sense of security and trust. Our security and safety solutions are complemented by exceptional customer service. We are dedicated to supporting our employees, our community, and our environment.We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day...

  • Client Advisor, Commercial Client Care

    1 month ago

    Burnaby, Canada Acera Insurance Services Ltd. Full time

    We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of accountability and autonomy to...

  • Client Services

    6 months ago

    Burnaby, Canada Sonaris Ear Center Full time

    **CLIENT SERVICES COORDINATOR** **(BURNABY OFFICE)** **ABOUT THE POSITION** The Client Services Coordinator will work primarily out of our Burnaby Office (#306 - 5050 Kingsway). The CSC is responsible for greeting, welcoming, booking, and assisting our clients. The position is front-facing and involves a lot of interaction with clients. **DUTIES** Client...

  • Director, Client Services

    5 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s** Information Technology Services** department is seeking a **regular, full time (1.0 **FTE**) Director, Client Services** who will provide strategic direction to the delivery of customer-focused IT services to the Institute’s faculty, staff and students. Develops client services strategies, plans and policies, and drives out strategic initiatives...

  • Client Manager

    4 days ago

    Burnaby, Canada Benefits by Design Inc. Full time

    We are seeking a Client Manager to join our team! **Who we are? **At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity...

  • Client Service Manager

    3 weeks ago

    Burnaby, British Columbia, Canada Brown and Caldwell Full time

    About the Role:Brown and Caldwell is seeking an experienced Client Service Manager to play a key role in the growth of our Vancouver office. As a Client Service Manager, you will be responsible for developing and maintaining client relationships, working closely with the Project Delivery team to ensure successful project delivery, and contributing to the...

  • Director, Client Services

    3 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s Information Technology Services department is seeking a regular, full time (1.0 FTE) Director, Client Services who will provide strategic direction to the delivery of customer-focused IT services to the Institute’s faculty, staff and students. Develops client services strategies, plans and policies, and drives out strategic initiatives that...

  • Pacs Client Services Assistant

    3 months ago

    Burnaby, Canada Post Abortion Community Services Full time

    **Company Description** We are a Christian ministry organization providing compassionate help and resources for women experiencing unintended pregnancies, post abortion grief, domestic abuse, and sexual assault. Under the direction of the PACS Program Director, the Client Services Coordinator will train, supervise and coordinate volunteers, client and...

  • Manager, Client Services and Sales Support

    3 months ago

    Burnaby, Canada HUB International Full time

    **Who We Are** We are **BC’s largest Insurance Broker **and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the...

  • Client Service Manager

    6 months ago

    Burnaby, Canada Brown And Caldwell Full time

    Brown and Caldwell has an exciting opportunity for an experienced Client Service Manager who will have an essential role in the growth of our Vancouver, British Columbia office. Brown and Caldwell has been creating leading-edge wastewater treatment solutions for clients around Vancouver since the 19

  • Client Care Associate

    2 months ago

    Burnaby, Canada Awrap Insurance Services Inc. Full time

    **JOB DESCRIPTION** The role of a Client Care Associate is best suited for a friendly individual with strong interpersonal skills and the ability to stay organized. Regular working hours are Monday to Friday either 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM. **REQUIREMENTS** - Secondary School Completion. - A Level 1 General Insurance License is an asset but...

  • Client Care Manager

    2 weeks ago

    Burnaby, Canada Home Instead Full time

    Home Instead® Client Care Manager Job Description Pacific Senior Solutions Inc d/b/a Home Instead **Objective**: Home Instead® (Burnaby & South Vancouver) is looking for a caring and compassionate Health Care Professional for the role of Client Care Manager. The selected individual will become an integral part of our office team and join one of the largest...

  • Client Service Advisor

    6 months ago

    Burnaby, Canada BMO Financial Group Full time

    6023 Silver Drive Burnaby British Columbia,V5H 0K3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service...

  • Manager, Client Experience

    6 months ago

    Burnaby, Canada Sephora Full time

    **Job ID**: 235000 **Store Name/Number**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and...

  • Manager, Client Experience

    6 months ago

    Burnaby, Canada Sephora Full time

    **Job ID**: 235000 **Store Name/Number**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and...