Hotel Night Auditor/ Guest Service Agent
6 months ago
Hotel Night Auditor
Key Responsibilities:
- Verify and balance daily transactions, such as room charges and cash receipts
- Audit guest accounts to ensure that charges and credits are accurately posted
- Prepare and distribute daily reports to management and other departments
- Handle guest inquiries and complaints in a timely and professional manner
- Follow hotel policies and procedures for cash handling and guest privacy
- Perform all front desk duties, such as checking guests in and out, answering phones, and assisting guests with any needs
- Monitor and address any safety and security issues during the night shift
- Follow up on any unresolved guest issues from previous shifts
- Provide assistance to other departments, as needed
- Perform other duties as assigned by management
- Check-in / Check-out guests
**Requirements**:
- High school diploma or equivalent required; some college coursework in hospitality management or accounting preferred
- Minimum of 1 year of experience in a hotel night audit or front desk role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and hotel management systems (such as Opera or Fidelio)
- Ability to work independently and handle multiple tasks simultaneously
- Ability to work overnight shifts, weekends, and holidays as needed
- Attention to detail and accuracy in financial transactions
- Knowledge of safety and security procedures
Additional Information:
- Starting wage at $17 to $18 per hour (may vary depending on experience)
- Employee discounts on hotel stays and amenities
- Full-time/ Part-time position with potential for growth and advancement within the company.
- Reliably commute or relocate near to Calgary, AB T2E 7Y5 for this job.
- Travelling and accommodation costs are not covered. Assistance will be provided to help find a place locally.
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$18.50 per hour
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Every Weekend
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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