Customer Service Representative

7 months ago

Victoria, Canada Independent Concrete Ltd. Full time

**Independent Concrete Ltd. is one of Victoria’s top producers of quality Ready Mixed Concrete. We are dedicated and proud to provide quality product and service to the Residential, Infrastructure and Commercial segments within our region and offer competitive compensation and benefits as well as a collaborative team environment that values and rewards hard work.**

**We are currently looking for an individual that could join our Team in the following position**:
**CSR (Customer Service Representative)/Admin. Assistant**

Fast paced, customer-oriented environment, responsible for answering phones, taking accurate customer concrete orders to provide quality product & service, provide recommendations for products, scheduling concrete deliveries, completing paperwork and ensuring the customers receive a positive experience when interacting with our Company.

This role will assist the Batch/Dispatcher in his/her daily operational duties by utilizing resources available to provide excellent quality and service as well as assist the Administration Manager with AR/AP and other administrative paperwork.

**Overview of Responsibilities**:

- Stakeholder Relations - build, maintain and have excellent interaction with our customers, drivers and colleagues. Promote and maintain a TEAM environment.
- Answering Phones - taking concrete and pump orders, ensuring accurate directions and information to make the delivery and end-product a success.
- Scheduling - concrete orders, pump orders and trucks to maximize service while minimizing non-productive time of equipment & personnel.
- Order Entry - accurately using provided software program ensuring information is up to date and accurate so other team members can rely on the information for decision making and planning.
- Safety - promote a safe working environment; ensuring company’s safety policies and procedures are being followed. Ensuring Incident and Accident reports are completed and forwarded in a timely manner. Issue safety equipment to Driving and Yard Personnel, ie: Safety Glasses, Hard Hats, Gloves, Ear Plugs and High Vis. Vests.
- Administration - ensure the day-to-day paperwork is managed and forwarded to head office as per company deadlines and assist Administration Manger with AR/AP efforts.
- Housekeeping - Ensure the office is maintained in a cleanly manner.
- Office Supplies - Ensure there are supplies for day-to-day needs, ie: Pre-trip inspection books, delivery tickets, pens, paper, etc.

**Personal Attributes**:

- Able to multi-task and maintain composure in busy environment
- Excellent communication and interpersonal skills
- Customer service oriented
- Good organization, time management and planning skills
- Strong math abilities
- Excellent computer skills
- Logistics knowledge
- Strong team player with a positive attitude and ability to provide Leadership
- Self-starter, with excellent work ethic

Pay: $26.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person

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