Customer Service Representative

2 months ago

Victoria, Canada BMO Financial Group Full time

1225 Douglas Street Victoria British Columbia,V8W 2E6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Salary**:
$33,850.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a me

  • Customer Service and Parts Representative

    6 months ago

    Victoria, Canada Tom's RV Service & Supplies Ltd Full time

    Tom's RV Service & Supplies Ltd is a locally owned company. Currently we are seeking a full time, long term Customer Service and Parts Representative to add to our team. The Customer Service and Parts Representative should be the first and lasting impression our customers will experience and therefore does everything with a consistent focus on exceptional...

  • Customer Service Representative

    6 months ago

    Victoria, Canada Domino's Pizza | 655069 BC LTD Full time

    Hot job opening, fresh out of the Oven! The Customer Service Representative's role is crucial within the Domino's system! We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the...

  • Customer Service Representative

    6 months ago

    Victoria, Canada Domino's Pizza Canada Full time

    At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!Hot job opening, fresh out of the Oven!The Customer Service Representative's role is crucial within the Domino's...

  • Customer Service Representative

    4 weeks ago

    Victoria, British Columbia, Canada Neighbourly Pharmacy Full time

    Customer Service Representative OpportunityNeighbourly Pharmacy is welcoming applications for a positive and enthusiastic Full-time Customer Service Representative to join the established team at James Bay location.Job DescriptionThe Customer Service Representative reports to the Front Store Manager. The representative will assist in promoting the store...

  • Customer Service Representative

    1 month ago

    Victoria, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Victoria is looking for a Customer Service Representative to provide exceptional customer service and ensure a positive shopping experience.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide friendly and efficient service to all customers.Maintain a clean and organized checkout...

  • Customer Service Representative

    6 months ago

    Victoria, Canada Pacificanna - Jubilee Full time

    **Overview** **Available Roles (Jubilee)** - Part-time Customer Service Representative (15-25 hrs/week). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with...

  • Customer Service Representative

    1 month ago

    Victoria, Canada Pacificanna - James Bay Full time

    **Overview** **Available Roles (James Bay)** - Part-time Customer Service Representative, 15-25 hrs/week (availability through upcoming Christmas holidays). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and...

  • Customer Service Representative

    4 weeks ago

    Victoria, British Columbia, Canada A2Z Detailing Inc. Full time

    Job Description for Customer Service Representative at A2Z Detailing Inc.We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at A2Z Detailing Inc. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.Key...

  • Customer Service Representative

    6 months ago

    Victoria, Canada Rentokil Initial Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a...

  • Customer Service Representative

    3 months ago

    Victoria, Canada GFL Environmental Full time

    GFL Environmental is looking for a **Customer Service Representative** to join our team in Victoria, British Columbia! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...

  • Customer Service Representative

    6 months ago

    Victoria, Canada Rentokil Initial Full time

    Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...

  • Customer Service Representative

    5 months ago

    Victoria, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a **Customer Service Representative** to join our team in Victoria, British Columbia! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...

  • Customer Service Representative

    5 months ago

    Victoria, Canada Budget Car & Truck Rental Full time

    **Customer Service Representative - Full-time Permanent** **Job Description - Customer Service Representative** **Reports to**: Onsite Management Team **Position Summary** Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing...

  • Customer Service Representative

    1 month ago

    Victoria, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Victoria is looking for a highly motivated Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and...

  • Customer Service Representative

    4 weeks ago

    Victoria, Canada Ralmax Full time

    **_This is a Seasonal Position_** This role is a “first impression” role. The CSR member is often the first contact that a passenger has with Victoria Harbour Ferry. The first impression must always be the “first/best” impression of the company. The position requires a dedicated, loyal and self-motivated individual. **DUTIES AND...

  • Customer Service Representative

    6 months ago

    Victoria, Canada J's SMoke N Snacks Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction, also drives sales through the engagement of...

  • Customer Services Representative

    3 months ago

    Victoria, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    3 months ago

    Victoria, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    1 month ago

    Victoria, British Columbia, Canada Domino's Pizza Canada Full time

    At Domino's Pizza, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in making this happen.Key Responsibilities:Take orders by phone and in-person, ensuring accuracy and efficiencyProvide top-notch customer service, addressing concerns and resolving issues promptlyManage cash...

  • Customer Service Representative

    6 months ago

    Victoria, Canada BMO Financial Group Full time

    735 Goldstream Ave, Unit 101 Victoria British Columbia,V9B 2X4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...