Service Access Specialist
3 months ago
_**North York Seniors Centre**_ provides programs and services to promote the physical, emotional and social well-being of adults 55+ living in our diverse community.
This position reports to the Supervisor, Service Access.
**Responsibilities**:
- Manage the inquiry process for potential clients acting as the centralized information point
into the organization
- Maintain and submit statistical information according to OHRS
- Attend and actively participate in all Outreach events
- Conduct the preliminary intake eligibility form
- Research information on resources in the community to facilitate information and referral
- Manage and maintain a resource library for staff and client use.
- Participate in continuous quality improvement processes
- Promote and maintain a high standard of customer service that is client focused.
**Qualifications/ Skills**:
**Education**:College diploma in relevant field
**Experience**:Experience working with seniors in a non-profit agency
**Other**:Experience with Word, Excel, GoldCare(asset), and InterRaiCHA(asset)
Proven interpersonal and customer service skills
Familiarity working with and supporting volunteers
Ability to communicate effectively in English (verbal and written); other languages, an asset
Experience with HPG, an asset
Current First Aid and CPR certification
**Mail**North York Seniors Centre,**
Attention: Human Resources Department
21 Hendon Avenue, Toronto, ON M2M 4G8
**Fax**: 416 733.1858
**Job Types**: Full-time, Permanent
Pay: $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application question(s):
- Do you have experience working with seniors in a non-profit agency?
**Experience**:
- Microsoft Excel: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Licence/Certification:
- CPR Certification (required)
Work Location: In person
Application deadline: 2024-10-24
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