Service Writer/parts Assistant
2 weeks ago
**Job Overview**:
The Service writer/parts assistant is the primary individual between our customers and technicians. The Service Writer/parts assistant is responsible for assisting our clients and our technicians with their repairs and service requirements.
- **Responsibilities and Duties**:_
- Schedule service and repair appointments
- Interact with customers and technicians in order to obtain service and repair-request information, and clarify description of symptoms & mechanical problems.
- Prepares Repair Orders, Purchase Orders and Invoicing in the Service department’s database system,
- Create estimates of cost and time needed to do the repairs, and obtain customer's approval of estimates.
- Verify warranty coverage by examining vehicle records and manufacturer’s database systems. Explain warranty provisions and exclusions to customers.
- Team co-ordination and prioritization of work with supervisor and technicians.
- Checks of work in work in progress updating customer with estimated completion time, additional problems to obtain customer approval and explains work performed and invoices.
- Maintaining Inventory, Ensuring parts purchased by customers or used by technicians charged to SO.
- Carry out after sales follow ups to build and maintain positive relationships.
- Aide Technicians in locating parts.
- Other Duties as assigned
- **Skills and Experience**_
- Positive Attitude
- Passion, Drive, Willingness to Learn
- Punctual, Reliable, Good Work Ethic
- Problem solving skills
- Computer skills
- Communication skills
- Must have Driver’s License and own transportation
- Ability to pickup and drop off parts or customers (Company vehicle provided for this)
- Basic Mechanical Experience is an asset.
- Use of FullBay or any work order management software is asset.**Job Types**: Full-time, Part-time, Freelance
**Salary**: $16.50-$24.25 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
Work Location: One location
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