Meeting and Event Planner

3 weeks ago

Banff, Canada Canadian Rocky Mountain Resorts Full time

**PRIMARY FUNCTION**

To promote the Lodge as a meeting destination and to ensure a high level of guest satisfaction is maintained for all conferences, weddings and tours.

**REPORTS TO**

**HOURS**

**DUTIES & RESPONSIBILITIES**
- Perform site inspections as required
- Complete agendas and/or function sheets for all upcoming conferences, weddings and tours.
- Verbally brief all departments’ heads in regards to upcoming functions to ensure information is understood and no details are missed.
- Distribute weekly schedule of upcoming functions
- Respond to all inquiries within 24 hours of receiving request
- Pass along positive and negative feedback from groups/weddings etc. to the appropriate department heads and managers.
- Check meeting and guest rooms prior to group’s arrival and liaising about F&B
- Greet meeting groups on arrival and introduce contact person to key personnel at the hotel.
- Works closely with the Sales Office for Corporate and Tour Groups
- To assist on the Front Desk when needed
- Be highly visible to conference delegates to answer questions or handle changes.
- Ensure that all standards for food and beverage are met. The Conference Coordinator should be on site during important and large events.
- Complete billing for conference groups within 3 days of departure.
- Have conference and wedding packages ready at the Lodge at all times.
- To complete monthly sales reports for Lodge Manager
- Update yearly estimated revenue budget and send to Lodge Manager monthly
- Prepare quotes and design packages for inquires received at the Lodge.
- Inputting room lists, ensuring charge routing is set up by the desk or Conference’s, dealing with guest issues upon arrival or during the planning process.
- Making decisions with respect to problem solving when required.
- Maintain close communication lines with all prospective clients.
- Research and contact potential clients.
- Assist with set up’s and tear downs of weddings and conference’s when needed.
- Assist with Food and Beverage when extra help is needed.
- May be required to assist the Sales team with call backs re: inquiries
- Hours can vary based on business levels, i.e. working weekends and some days may be longer than others based on the nature of the business.

**EXPERIENCE**
- Diploma/Degree in Hotel/Resort or Wedding planning an asset.
- Knowledge of food and beverage operations
- Previous sales experience is an asset
- Opera PMS system knowledge an asset
- Excellent interpersonal skills (verbal and written English communication skills)
- Excellent verbal and written English communication skills required
- Word, Excel and Outlook experience required
- Previous hotel experience
- Excellent interpersonal skills
- Strong organizational skills.
- Driver’s license is an asset
- Must have the ability to handle any guest issues with guidance from the Hotel Manager and HR. if required.
- Provincial alcohol serving certification required
- Must have a flexible schedule to be able to work evenings when needed.
- Physical demands, sitting, standing, bending, lifting (up to 30 lbs)

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