Contract & Sales Support Analyst
4 days ago
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.
United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
Ready to be part of the action?
The Contract & Sales Support Analyst is responsible for the administration and working with clients, vendors and distributors on their data distribution contract and billing requirements.
**Reports to**: Senior Manager, Datalinx Business Operations & Compliance
**KEY ACCOUNTABILITIES**:
Work with client, vendors and subscribers to help complete their Market Data Distribution and Exhibit A (client agreements)
Build relationships with client, vendors and subscribers and assist them with Market Data questions on how their data usage matches with our various licensing options and impact of new policies/changes
Collaborate with Sales team to develop local contacts and identify key stakeholders in the Market Data space for accounts assigned
Assist in the updating of agreements when new revisions and new addendums are created
Engage clients and vendors along with the Sales team to review policy/price changes, and collect feedback on customer experience
Work with clients to ensure their reporting is properly completed on a timely basis
Ensure DataBP, TCB and Salesforce and are updated and accurately maintained for billing purposes
Update and reconcile incoming requests and opportunities (i.e. changes/adds/deletes) within Salesforce
Work on general projects as defined by the management group of TMX Datalinx
**MUST HAVES**:
Postsecondary education in Finance or Business degree or equivalent experience
Minimum 1-2 years experience in similar capacity with a focus on contracts management, client engagement, billing and customer service
Strong communication skills (verbal and written) and the ability to work with limited supervision
Strong working knowledge of the Market Data industry
Comfortable with web based service providers such as Salesforce, Workday, etc.
Ability to multi-task and thrive in a fast paced environment
**NICE TO HAVES**:
Previous Experience in the Financial/Capital Markets Industry
Canadian Securities Course or local equivalent
This role is hybrid, with the flexibility of 2 days per week in the downtown Toronto office
In the market for
Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.
Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived
Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.
TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.
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