Manager, Employment Services, Scarborough

2 weeks ago

Scarborough, Canada ACCES Employment Full time

**External Job Posting**

**Title**:Manager, Employment Services, Scarborough**

**Reports To**: Director, Services & Community Engagement, East Toronto

**Location**: Scarborough

**Organization**:
ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario and Canada. ACCES helps more than 40,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 30 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.

**Scope**:
For the Manager, Employment Services, Scarborough position, we are seeking a results-oriented team player with demonstrated management skills in a not-for-profit environment. This individual will have exceptional team building, community engagement, partnership building, communication skills, and strong Employment Ontario experience to manage our Scarborough location. Reporting to the Director, Services & Community Engagement, East Toronto, this individual will be responsible for overseeing all aspects of client service delivery at the Scarborough location with specific accountability for Employment Ontario services. As part of the management team, this is a non-unionized position.

**Duties & Responsibilities**:

- Manage and supervise direct and indirect reports working at the site, including Employment Consultants, Employer Liaisons, and administrative staff
- Manage, coordinate, and monitor all assigned programs and services, ensuring all funding requirements, commitments, and targets are met and the assigned budget is spent
- Provide leadership and expertise to the employment team in areas of assessment, case management, problem-solving, intervention, crisis management, and understanding the principles and ethics of counseling
- Conduct performance reviews and support staff in identifying and pursuing professional development and training opportunities
- Manage the recruitment, training, and management of new employees, placements, and volunteers for the EO team
- Participate in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers
- Represent ACCES in the Scarborough community networks and collaboration initiatives
- Demonstrate sensitivity and cultural awareness with regard to serving the needs of newcomer clients
- Support the successful execution of events at ACCES Scarborough
- Participate in planning activities and work collaboratively within the management team
- Preparation of proposals, regular reports & statistics
- Coordinate and ensure all site facilities’ maintenance and repairs, equipment, and renovation projects are completed according to established processes and procurement policies
- Oversee all site health & safety activities and participate in the Health & Safety Committee as a Management Representative
- Analyze and report program activities and make recommendations to senior management regarding strategies and activities that improve program efficiency and effectiveness; support the implementation of recommended strategies and ensure program targets are met and exceeded
- Help the organization to establish consistent internal and external messaging related to standard events (e.g., outreach initiatives, job fairs, staff events, EDI (Equity, Diversity, and Inclusion) activities, etc.)
- Attend meetings and events at ACCES service delivery locations, community and business partners, and conferences as required. Able to work flexible hours to cover special events on evenings, weekends, and as needed.
- Other duties as assigned by management.

**Skills and Qualifications**:
An organized self-starter with experience and education in the following areas:

- University Degree in Business, Human Services, or a related field
- Over 5 years of work-related experience in Human Services and minimum of 3 years’ experience of supervision and program or project management
- Exceptional strength in human resources areas of performance management, team leadership and staff coaching/mentoring, preferably in a diverse setting
- Solid knowledge and understanding of local labour market trends and community services networks
- Experience with Employment Ontario or Employment Ontario transformation is an asset
- Outstanding communication skills, both written and verbal
- Knowledge of career and employment counselling and/or job development is an

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