Jr. Applications Support Representative

1 month ago

Vaughan, Canada Mircom Technologies Full time

**Jr. Application Support Representative - Fire Team**

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

**Responsibilities**:

- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Perform Rack-up, Programming, Testing of fire alarm systems along with other fire protection equipment
- Develop test strategies and procedures for design verification of fire alarm control panels
- Design, Implement, and manage own lab test networks
- Employ problem-solving strategies and find solutions to product design issues
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Participate in ongoing product and technical training
- Any other related duties as determined by management

**Requirements and Skills**:

- Post-secondary College Graduate in design or a related electronic industry field
- Canadian Fire Alarm Association (CFAA) Registration or CFAA Student working towards CFAA certification
- Minimum 1 to 2 years of in-field Life Safety Systems technical experience
- Possess a valid and clean motor vehicle license (G License) an asset
- Understanding of the Life Safety Industry codes and standards an asset
- Proven analytical skills and the ability to identify customer needs and the ability to effectively communicate them required
- Able to read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
- Strong presentation, oratory, and written skills
- Demonstrated ability to finish multiple projects on time and scale
- Ability to follow through and complete overlapping projects
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
- Excellent organization and project management skills, including the ability to multitask in a fast-paced product development environment
- Able to work with mínimal supervision
- Detail oriented
- Analytical and creative thinker

**What Mircom Offers**:

- A great working environment
- Competitive salary
- Group Insurance benefits
- Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
- Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process._

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