Application Support Analyst

3 weeks ago

Vaughan, Canada Alectra Utilities Full time

The Opportunity

Job Posting Number:
**2023-283**

Position:
**Application Support Analyst**

**Location**:
**Vaughan (Cityview)**

Reports to:
**Supervisor, IT Support Services**

Business Unit:
***Digital & Innovation**

Division:
***Information Technology**

Hours per Week:
***35**

Rate of Pay:
**As per the Collective Agreement**

Number of Openings:
***1**

Union:
**PWU**

Open

**November 8, 2023**

Close

**November 21, 2023**

**Position Purpose**:
Reporting to the Supervisor, IT Support Services this position is responsible for front line support of all end user computing technology and member of the Incident Management process for support services.

**Key Responsibilities/Accountabilities**:

- Troubleshoot computer, printers and system issues.
- Maintain and update various customer databases (i.e. hardware/software).
- Configuration of network devices including switches, routers and firewalls.
- Manage customer defined projects or projects as assigned by Project Manager.
- Act as team leader and delegate tasks as required.
- Produce management information on quality of T services to end users using available tool suites Vendor management and support participation.
- Provide support as a member of the Incident Management process for Support Services.
- Ensures support for PC policies, procedures and standards.
- Provide timely and accurate customer feedback to all reported issues.
- Maintain and develop Help Desk documentation procedures.
- Customer communication around changes in IT services, service availability, maintenance activities and customer education.
- Participate in Disaster Recovery.

**Education & Specialized Knowledge**:

- Post-Secondary Degree/Diploma in Computer Science or equivalent knowledge and experience.

**Experience**
- 1-2 years plus experience in large IT infrastructure IT organization
- 1-2 years experience in IT Service Desk environment

**Skills/Abilities/Competencies**
- Strong interpersonal, organizational, and administrative skills, with focus on attention to detail
- Ability to work with mínimal supervision
- Ability to promote continuous improvement through innovation and technology
- Strong written, oral and presentation skills
- Energetic and enthusiastic team player committed to the overall success of IT and business organization
- Strong strategic, problem solving and analytical skills with ability to influence others and resolve issues
- Strong negotiation skills and training
- Requires basic knowledge of Occupational Health and Safety Act requirements as it relates to individual, organizational and operational requirements
- Proficient in Microsoft Suite of desktop products and operating systems
- Metric management and baseline reporting
- Good knowledge of cross function tool sets to monitor IT infrastructures
- Demonstrated knowledge of personal computer hardware installation and configuration.
- Valid Class “G” driver’s license

How to Apply

**FOR INTERNAL CANDIDATES ONLY: First consideration will be given to permanent employees in the PWU bargaining unit.

If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.

You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.

  • System Analyst

    1 week ago

    Vaughan, Canada Mackenzie Health Full time

    Job Description System Analyst - Technology Services Permanent Full Time position The System Analyst will work collaboratively with hospital stakeholders and external vendors to implement, support and maintain the leading-edge smart hospital systems, applications and integrations for the new Mackenzie Health Cortellucci Vaughan Hospital and...

  • Information Technology

    2 weeks ago

    Vaughan, Canada Aritzia Full time

    THE TEAM The mission of the IT Solution Delivery Department provide technology solutions that unlock business value while delivering excellent end-user experiences. THE OPPORTUNITY THE ROLE As the Solution Support Analyst, Supply Chain Technology, you will: - Implement structured testing that ensures functionality and identifies and addresses...

  • Information Technology

    2 weeks ago

    Vaughan, Canada Aritzia Full time

    THE TEAM The mission of the IT Solution Delivery Department provide technology solutions that unlock business value while delivering excellent end-user experiences. THE OPPORTUNITY THE ROLE As the Solution Support Analyst, Supply Chain Technology, you will: - Implement structured testing that ensures functionality and identifies and addresses...

  • Application Support

    1 week ago

    Vaughan, Canada Randstad Canada Full time

    The IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applicationsand local ERPs through best practices among the different countries in Americas division.The IS Applications Lead is also responsible for planning, design, development, and deployment of informationand software systems for business operations.This...

  • Application Support

    3 weeks ago

    Vaughan, Canada Randstad Canada Full time

    The IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applicationsand local ERPs through best practices among the different countries in Americas division.The IS Applications Lead is also responsible for planning, design, development, and deployment of informationand software systems for business operations.This...

  • Field Support Analyst

    2 weeks ago

    Vaughan, Canada GFL Environmental Inc. Full time

    Key Responsibilities: - Serves as the IT liaison to regional business unit end users and provides desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives. - Identifies and resolves technical issues and/or researches and recommends effective solutions. - Ensures a timely...

  • Field Support Analyst

    2 days ago

    Vaughan, Canada GFL Environmental Inc. Full time

    Key Responsibilities: - Serves as the IT liaison to regional business unit end users and provides desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives. - Identifies and resolves technical issues and/or researches and recommends effective solutions. - Ensures a timely...

  • Accounts Payable Analyst, Vendor Support

    1 week ago

    Vaughan, Canada GFL Environmental Inc. Full time

    GFL is looking to hire an Accounts Payable Analyst to join our team based out of our Vaughan Corporate office! The Accounts Payable Analyst will primarily be responsible for processing vendor invoices and having them coded and submitted into our ETS system for appropriate approvals. **Key Responsibilities**: Execute all knowledge gained to make informed...

  • Field Support Analyst

    1 week ago

    Vaughan, Canada GFL Environmental Inc. Full time

    **Key Responsibilities**: - Serves as the IT liaison to regional business unit end users and provides desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives. - Identifies and resolves technical issues and/or researches and recommends effective solutions. - Ensures a...

  • Part-time IT Support Analyst

    2 days ago

    Vaughan, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **Support is primarily provided remotely (working from home) working approximately 20 hours per week between 6:00 am to 9:00pm local time and can include some weekends...

  • IT and Application Support Specialist

    1 week ago

    Vaughan, Canada Robertson Human Asset Full time

    The IT and Application Support Specialist provides technical support and maintenance for this company's Microsoft Cloud environment. The ideal candidate will be a motivated team player who interacts with all associates, possesses a positive can-do attitude and a high degree of attention to detail. ESSENTIAL DUTIES AND RESPONSIBILITIES  The selected...

  • IT and Application Support Specialist

    3 weeks ago

    Vaughan, Canada Robertson Human Asset Full time

    The IT and Application Support Specialist provides technical support and maintenance for this company's Microsoft Cloud environment. The ideal candidate will be a motivated team player who interacts with all associates, possesses a positive can-do attitude and a high degree of attention to detail. ESSENTIAL DUTIES AND RESPONSIBILITIES  The selected...

  • Functional ERP Analyst

    2 months ago

    Vaughan, Canada Waterford Executive Full time

    On behalf of our multinational client, a manufacturing leader in their field,  we are actively looking for a Functional Analyst, which will be based in south Woodbridge, ON. Excellent opportunity to join a world class company!  Position Summary:  Experienced Functional Analyst, proficient in JDE application implementation, design, configuration, and...

  • IT and Application Support Specialist

    3 weeks ago

    Vaughan, Canada Robertson Human Asset Full time

    Job DescriptionThe IT and Application Support Specialist provides technical support and maintenance for this company's Microsoft Cloud environment. The ideal candidate will be a motivated team player who interacts with all associates, possesses a positive can-do attitude and a high degree of attention to detail. ESSENTIAL DUTIES AND RESPONSIBILITIES  The...

  • IT and Application Support Specialist

    1 week ago

    Vaughan, Canada Robertson Human Asset Full time

    Job DescriptionThe IT and Application Support Specialist provides technical support and maintenance for this company's Microsoft Cloud environment. The ideal candidate will be a motivated team player who interacts with all associates, possesses a positive can-do attitude and a high degree of attention to detail. ESSENTIAL DUTIES AND RESPONSIBILITIES  The...

  • Analyst II

    2 months ago

    Vaughan, Canada Westlake Chemical Corporation Full time

    Position Summary: Experienced Business Analyst, proficient in JDE application implementation, design, configuration, and support; working with a team of Sr. Business Analysts to gather and organize business requirements, analyze data requirements, perform systems analysis and design activities, and support systems development, testing, and delivery efforts....

  • Analyst II

    2 months ago

    Vaughan, Canada Westlake Chemical Corporation Full time

    Position Summary: Experienced Business Analyst, proficient in JDE application implementation, design, configuration, and support; working with a team of Sr. Business Analysts to gather and organize business requirements, analyze data requirements, perform systems analysis and design activities, and support systems development, testing, and delivery efforts....

  • Analyst II

    2 months ago

    Vaughan, Canada Westlake Chemical Corporation Full time

    Position Summary: Experienced Business Analyst, proficient in JDE application implementation, design, configuration, and support; working with a team of Sr. Business Analysts to gather and organize business requirements, analyze data requirements, perform systems analysis and design activities, and support systems development, testing, and delivery efforts....

  • Analyst II

    1 week ago

    Vaughan, Canada Westlake Chemical Corporation Full time

    Position Summary: Experienced Business Analyst, proficient in JDE application implementation, design, configuration, and support; working with a team of Sr. Business Analysts to gather and organize business requirements, analyze data requirements, perform systems analysis and design activities, and support systems development, testing, and delivery efforts....

  • information technology

    1 month ago

    Vaughan, Canada Trip Support Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsComputer science or equivalent experienceWork settingTourism/travel servicesTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess...