Front Desk and Night Auditor

3 weeks ago

Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

Job Description for Front Desk and Night Auditor

The Best Western Premier Chateau Granville which is located in the heart of the Entertainment District Downtown Vancouver is seeking a Night Auditor to join our team. Almost all of our 118 rooms and suites have private balconies with splendid views of downtown Vancouver’s skyline and bustling streets.

We value delivering excellent guest service, teamwork, a respectful workplace and consistent processes. This is an overnight position.

Qualifications:

- Must be able to work overnight shift
- Must be able to work Saturday and Sunday
- Previous Night Audit experience is preferred
- Proven Hotel Front Desk skills and an ability to deliver welcoming hospitality
- Highly effective communication skills
- Enthusiastic and focused to exceed guest expectations.
- Team player who knows the value of guest service
- Capable of proactive problem solving and decision making.
- High school diploma or equivalent
- Ability to work effectively with mínimal supervision
- Ability to work a flexible schedule, including weekends and holidays
- Must be able to fluently speak, read, write and understand English

Duties
- Register arriving guests and assign rooms.
- Answer inquiries regarding hotel services, safety protocols, provide information about services available in the area and respond to guests’ requests.
- Compile and check daily record sheets, guest accounts, receipts and vouchers.
- Present statements of charges to departing guests and receive payment.
- Maintain a high standard of personal hygiene and appearance
- Audit hotel paperwork to ensure the day has balanced
- Run preliminary reports
- Process no shows and close of day
- Create, and maintain reports to Management and Owners
- Make reservations and ensure special requests are noted for appropriate action
- Remain current on room rates, room availability and emergency procedures.

**Benefits**:

- Extended health care
- Vision care
- Dental care
- Vacation & paid time off

Work Type: Full time

**Job Types**: Full-time, Permanent

Pay: $21.40 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Must have 6 months experience in front desk or night auditor experience
- Must be available to work 2 overnight shifts a week and 3 Front Desk shifts
- Must be available to work 40 hours a week without restriction

Work Location: In person

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