Customer Experience Specialist

7 months ago

Calgary, Canada Lynx Air Full time

Are you excited about the prospect of joining a startup organization on the ground floor? Interested in being a part of the changing skies in Canada and beyond? Want to work with world-class leaders who have extensive industry know-how? If so, we have an exciting opportunity for you

We are seeking a **Customer Experience Specialist** for our Commercial division to join our rapidly expanding, dynamic team

**WHO WE ARE**:
Lynx Air, Canada’s newest ultra-affordable airline, is on a mission to make air travel accessible for all. With airfares sky-high in Canada, we give value-seeking travellers an affordable, safe, and customer-first flying experience.

Lynx has taken to the skies, piloting our brand-new fleet of Boeing 737 MAX planes to select Canadian destinations. Our mission is to bring safe, affordable, low-cost air travel to millions of Canadians, and we are excited to be building our team that will help us get there

Backed by significant financial investment from a group of prominent investors, we are poised to change the Canadian airline landscape. Combining the financial strength of our talented partners with the skills and energy of Canadians like you, we can bring the best practices of the aviation industry to Canada

**WHAT THE ROLE ENTAILS**:
Reporting to the Customer Experience Manager, this role is responsible for providing Best in Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. An inherent problem solver: this role will thrive on resolving customer concerns and producing sustainable solutions in a dynamic, growing organization.

**WHAT YOU WILL BE DOING**:

- A key point of contact for customer and executive escalations striving towards creating connections, listening actively, and communicating openly and honestly while offering an exceptional customer experience
- Format, research, and respond to inquiries and complaints from government agencies such as the Canadian Transportation Agency (CTA), Department of Transportation (DOT)
- Review, confirm eligibility, and respond to Air Passenger Protection Regulations (APPR) compensation requests
- Act as the key liaison for Group travel, providing dedicated support and guidance throughout their travel journey
- Analyze all issues of customers and new products and advocate appropriate resolutions from leadership
- Take initiative on new projects where required, communicating effectively with project and business stakeholders

**WHAT YOU BRING TO THE ROLE**:

- 1-3 years of customer service experience, ideally with an above-average understanding of general airline operations and demonstrated ability to explain operational procedures thoughtfully and concisely to our customers
- Willingness and aptitude for effectively managing emotionally charged conversations with sensitivity to potentially highly visible customer contacts
- Strong customer relationship-building skills including empathy, humility, adaptability, poise, and persuasiveness
- A demonstrated comfort with the navigation and interpretation of the Canadian Transportation Agency (CTA), Department of Transportation (DOT), airline tariffs, and legal documentation.
- A pragmatic attitude that embraces learning and change, being part of a growing, dynamic business, wearing multiple hats, and collaboratively solving problems and making decisions.
- Proven ability to prioritize by shifting tasks as business dictates and to keep track of multiple communication types and open files
- Exceptional written and verbal communications skills with strong attention to detail
- Advanced understanding of all social media platforms
- Diploma or university degree or equivalent through a combination of education and/or experience
- Proficiency with Microsoft productivity tools such as Office, Teams, SharePoint
- Experience working in a highly collaborative, team-oriented environment
- Billingual - the ability to communicate effectively in both English and French is considered a strong asset

**WHAT YOU WILL GET FROM US**:

- Industry competitive salary
- The chance to be part of building something from the ground up. Aggressive growth plans of the organization mean there is no limit to how far you can grow your career with the organization
- An environment that promotes a healthy work-life balance
- Open and collaborative work environment. You bring your great ideas, and we will put them to action
- Comprehensive benefits and HSA
- The opportunity to travel where we fly

We're an Equal Employment Opportunity employer that places value on the strength that diversity brings to the workplace and that prohibits discrimination or harassment of any kind. Our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, sexual orientation, marital status, gender identity or expre

  • Customer Experience Specialist

    4 weeks ago

    Calgary, Canada Diverse Workforce Full time

    Are you ready to rev up your career and be part of a dynamic team? If you thrive on helping people, solving problems, and embracing new challenges every day, we have an exciting opportunity for you! Join our passionate and dedicated team at Northeast Registries (three locations) as a Customer Experience Specialist and make a meaningful impact on the lives of...

  • Customer Experience Specialists

    3 days ago

    Calgary, Canada Jump Contact Center Full time

    We are seeking enthusiastic and professional individuals to join our team as **Customer Experience Specialists**. In this role, you will be the voice of our clients’ businesses, providing prompt, friendly, and accurate responses to inbound calls, messages, and inquiries. Your work will ensure our clients deliver exceptional service and create lasting...

  • Customer Experience Specialist

    2 months ago

    Calgary, Canada Erie Quilt Art Inc. Full time

    **CUSTOMER EXPERIENCE SPECIALIST** **Responsible fore receiving supplier orders, assisting customers (retailers) in placing their orders and for processing and shipping those order to our customers in a timely manner.** **RESPONSIBILITIES AND DUTIES** - Create positive and lasting relationships with our customers - Continually learn and increase product...

  • Customer Experience Specialist

    1 month ago

    Calgary, Alberta, Canada Cleo Fashions Inc Full time

    About Cleo Fashions IncCleo Fashions Inc is a national specialty brand offering women's apparel in regular and petite sizing. Our mission is to provide fashionable and versatile clothing options that cater to today's fashion needs.We strive to create an exceptional brand experience for our customers, and we're seeking a talented Sales Associate to join our...

  • Registry Clerk-customer Experience Specialist

    1 month ago

    Calgary, Canada North East Registries Full time

    Are you ready to rev up your career and be part of a dynamic team? If you thrive on helping people, solving problems, and embracing new challenges every day, we have an exciting opportunity for you! Join our passionate and dedicated team at Northeast Registries (three locations) as a Customer Experience Specialist and make a meaningful impact on the lives of...

  • Restaurant Team Member

    1 week ago

    Calgary, Alberta, Canada McDonald's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our restaurant team as a Restaurant Team Member - Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience in our restaurant.

  • Customer Experience Specialist

    4 weeks ago

    Calgary, Alberta, Canada BMO Financial Group Full time

    About the Role: We are seeking a Customer Experience Specialist to join our team at BMO Financial Group. In this role, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs and providing advice and guidance on financial solutions that meet their best interests.Key Responsibilities:* Collaborate...

  • Customer Experience Ambassador

    7 days ago

    Calgary, Alberta, Canada Olympia Trust Company Full time

    We are looking for a talented Care Professional to provide top-notch support to our clients. The ideal candidate will have a high school diploma and post-secondary education in business administration or a related field. Previous experience in call centers, financial services, or investments is an asset.The Client Services Specialist will be responsible for...

  • Customer Experience Specialist, Part Time Permanent

    7 months ago

    Calgary, Canada Neo Financial Full time

    At Neo, we’re reimagining everyday banking from the ground up and shaping the financial future for millions of people in Canada. We’re a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a...

  • Customer Experience Coordinator

    2 months ago

    Calgary, Canada Circuit Stream Full time

    Circuit Stream is a leader in future skills tech training and learning content. Our mission is to help expand immersive and emerging technical education. We do this by building and delivering world-class educational programs including bootcamps and courses for adults as well as courses for teens that focus on the skills needed to leverage the power of...

  • Customer Experience Specialist

    2 months ago

    Calgary, Canada Alberta Motor Association Full time

    This is a temporary position for 18 months. When you recall the very best customer experience you ever had, you can’t help but think to yourself, “How would I have done it even better?” That’s because you’re the kind of person who believes that even if you go above and beyond, there’s always room to go a little higher and a little further. You...

  • Guest Experience Specialist Cashier

    4 weeks ago

    Calgary, Canada Edo Japan Full time

    **HERE WE GROW AGAIN- GUEST EXPERIENCE SPECIALIST (CASHIER)** Edo Japan is a health-conscious fast food Canadian restaurant chain specializing in Japanese Teppan-style cooking. We were founded in 1979 by Reverend Susumu Ikuta and continue our success to this day with more than 200 stores across Canada and we continue to grow. Our inclusive philosophy is at...

  • Bilingual Customer Experience Coordinator

    1 month ago

    Calgary, Canada Circuit Stream Full time

    Circuit Stream is a leader in future skills tech training and learning content. Our mission is to help expand immersive and emerging technical education. We do this by building and delivering world-class educational programs including bootcamps and courses for adults as well as courses for teens that focus on the skills needed to leverage the power of...

  • Automotive Guest Experience Specialist

    2 months ago

    Calgary, Canada Northstar Auto Group Full time

    NorthStar Ford Auto Group is looking for an Guest Experience Specialist to join our busy service department in Northwest Calgary! Are you the type of person that; - Will do what is necessary to ensure that all guests have the best experience possible? - Believes that your coworker’s success is directly connected to your own success? The Guest Experience...

  • Collision Customer Experience Representative

    3 months ago

    Calgary, Canada Capital Chevrolet Buick GMC Inc Full time

    Company: Capital Chevrolet Buick GMC Inc As a Collision Customer Experience Representative, you will be the first point of contact for our customers over the phone and in person to ensure their needs are directed in an efficient and professional manner. Working closely with our Collision Repair Advisors, this role plays a crucial role in creating a positive...

  • Guest Experience Specialist

    2 months ago

    Calgary, Canada North Hill Mazda Full time

    As a Guest Experience Specialist at North Hill Mazda, you will create exciting and memorable experiences as our guests pick up their new vehicles and assist our Finance team with administrative tasks as needed. **Experience working In the Heart of the City.** **About us**:North Hill Mazda has been providing unparalleled service to our customers for over 50...

  • Product & Customer Experience Specialist

    3 months ago

    Calgary, Canada Craft Cellars Beer Wine Spirits Full time

    **Job Title**: Sales Associate - Wine & Spirits Enthusiast **Location**: Craft Cellars, Calgary **Job Type**: Full-time **Overview**: Do you have a passion for wine and spirits and a knack for creating beautiful, eye-catching displays? Craft Cellars is looking for an enthusiastic, creative, and knowledgeable individual to join our sales floor team. If you...

  • Client Experience Specialist

    2 months ago

    Calgary, Canada SysGen Solutions Group Full time

    **Client Experience Specialist (CES)** **SysGen Solutions Group** is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what **makes a company great**. We are a group of hard-working, friendly people focused on disrupting the I.T. industry by continually elevating the I.T. experience. Are you...

  • Product & Customer Experience Specialist

    3 months ago

    Calgary, Canada Craft Cellars Beer Wine Spirits Full time

    Customer Experience - Provide exemplary customer service to every person who walks into our store - Respond to customer complaints/compliments/issues - Management of Route/Courier tickets Retail Floor - Greet customers when they enter the store and take customers to product when required - Generate sales by educating, advising, and suggesting products to...

  • Guest Experience Specialist

    4 weeks ago

    Calgary, Canada Signature Aviation Full time

    The Guest Experience Specialist often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the...