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P3 Contract Performance Manager

8 months ago

Oakville, Canada Halton Healthcare Full time

**Company Description**
Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Working with the Contract Management Team within the Redevelopment & Facilities Office, Halton Healthcare staff, ProjectCo, and external consultants, this position will be responsible for managing and coordinating the operational aspects of Halton Healthcare facility management services and maintenance contracts with a focus on driving performance by managing to the DBFM contract requirements. Working closely with a variety of stakeholders the position will also be responsible for ensuring that ProjectCo operations are in line with and aligned with the clinical and operational needs of Halton Healthcare.

Major Responsibilities and Activities
- Manages complex DBFM contracts with a broad portfolio of in scope services to ensure consistent and high quality delivery of ProjectCo services.
- Monitors DBFM daily contract performance ensuring compliance with all Key Performance Indicators and adherence to Operating Protocols for each ProjectCo service.
- Scrutinizes the contract documents to identify opportunities to improve ProjectCo performance and maximize contract value as well as to identify potential
- Provides input into operational, quarterly and annual maintenance and service plans to ensure alignment between ProjectCo obligations and operational requirements
- Manages the Permission to Work process, including ensuring appropriate planning, contingency measures and communications are implemented such that any works carried out pose a managed level of risk to the facility and hospital operations.
- Reviews all ProjectCo submissions (i.e monthly Performance Monitoring Report) for completeness and accuracy and provides feedback to ensure ProjectCo work meets all contractual as well as operational requirements.
- Manages engagement risk by reaffirming hospital user expectations, clarifying ProjectCo scope, and taking early action to resolve problems arising as a result of ProjectCo performance
- Collaborates with Infrastructure Ontario and peer hospitals to discuss best practices on common contractual issues and uses these learning to inform and adjust local processes
- Leads initial negotiations of complex contractual concepts with ProjectCo related to contract interpretation and resolution of contractual issues.
- Oversees the Ad Hoc, Small Works and Variations process and provides support to hospital users on various initiatives and projects by managing, developing, and evaluating scope, methods and procedures that are efficient, effective, and utilize good project management and change management practices.
- Works on unusually complex problems and is sought as a resource for resolution of unique or highly complex business problems by providing innovative, creative and integrated solutions that will achieve quality and work process improvements.
- Displays and exhibits excellent tactical and critical strategic thinking
- Synthesizes user input and feedback to ensure gaps, impacts, or areas of overlap are identified and addressed through the appropriate forum to minimize impact of ProjectCo operations on the hospitals
- Regularly reviews contractual documents and prepares briefing notes to clarify complex or conflicting interpretations
- Liaises with stakeholders, consultants, contractors and vendors working on a variety of projects assisting with coordination of activities and representing the hospital’s perspective to ensure contractual objectives and outcomes meet the stated requirements
- Actively participates on selected contract management, facility services and other relevant committees as well as Committees established under the DBFM contracts; participates in monthly DBFM coordination calls with Infrastructure Ontario and peer DBFM hospitals
- Participates in administrative and corporate responsibilities that support and advance HHS goals. Acts as an ambassador for the department, and organization as a whole
- Undertaking a variety of other activities as required assisting the Redevelopment & Facilities Office to meet workload demands
- Demonstrate