Key City General Manager

6 months ago

Toronto, Canada SkiptheDishes Full time

**Ready for a Challenge**

Reporting to the Vice President of Operations & Strategic Initiatives, the General Manager of Toronto will be responsible for the development, execution, and success of the Key Cities initiative at Skip.

The Key Cities initiative is a global priority at JET, focused on using data to develop hyperlocal (neighbourhood and postal code) level strategies and tactics to drive success in tentpole cities. Success for the Key Cities GM is hitting KPIs across order volume, active customers, supply optionality, delivery experience, and brand preference.

**What’s On Your Plate**:
The role will require:

- Local Strategy Development: Develop and own the strategic vision for your city
- Operational Execution: Execute the strategies with solutions that are specific, granular and where appropriate scalable and repeatable. Embrace continuous improvement to create micro improvements across the city
- Performance Metrics: Track and analyze key performance indicators (KPIs) and SLA's specific to the city while measuring the success of initiatives and identify areas for improvement
- City partner supply: Ensure we have the best supply in a city, track competitor supply, manage a local pipeline and identify and prevent any high risk churn
- Local Engagement: ensure local marketing is targeted to the needs and preferences of the city's residents
- Experimentation: Run tests, scale insights, and navigate multiple paths forward in building a business within a competitive market

**Recipe For Success**:

- A minimum of 8-10 years of experience, including P&L ownership and team leadership (direct or indirect)
- Experience in developing and executing strategic programs, managing the lifecycle from ideation through to execution
- A strategic and critical thinker with a broad perspective, capable of understanding and integrating complex issues within the wider organizational and market context.
- A relationship-first approach, with a proven ability to build and maintain strong, productive relationships across all levels of an organization.
- Experience working in a matrixed, cross functional organization
- Exceptional communication skills, with the ability to distill complex ideas into clear, compelling narratives, facilitating decision-making and strategic alignment

**At JET, this is on the menu**:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

**Inclusion, Diversity & Belonging**

**What else is cooking?**

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

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