Customer Service Representative

6 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
**WHY CHOOSE PORTER AIRLINES?**

The Customer Service Representative role will not only give you the opportunity to grow your customer service skills, but it will also give you the opportunity to grow alongside one of Canada’s top rated airlines as we enter an exciting phase of growth and expansion. Our island airport, located in the heart of Downtown Toronto, offers individuals not only a convenient work location, but the chance to work with a dynamic team, in a fast paced environment that promotes equality, and growth.

**BENEFITS OF WORKING AT PORTER?**

In addition to the $17.41/hr wage. Porter gives you the opportunity to participate in our great benefits programs, such as RRSP Matching, Health & Dental coverage, and of course unlimited access to amazing staff travel perks to Porter destinations after 3 months of employment.

**HOW WILL WE HELP YOU GROW?**

Here at Porter we want to see you grow and succeed. That’s why we offer numerous different networking programs that our team members are able to take advantage of, giving you the opportunity to not only expand your skills but also giving you the chance to gain insight to the many different teams and departments that are behind our Skytrax 4 Star Rated airline.

**WHO ARE WE LOOKING FOR?**

We’re looking for outgoing, motivated and energetic individuals who are looking to start their career in the aviation field. Our fast-paced airport environment is the ideal place for those who like to keep moving, stay challenged and pride themselves in delivering exemplary customer service.

Duties & Responsibilities:

- Provide high quality customer service.- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.- Monitor carry-on luggage and aircraft doors.- Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors.- Assisting arriving passengers and overseeing the International Arrivals baggage area.- Provide assistance to passengers whose baggage is mishandled or damaged.- Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags.- Arrange transportation methods to restore the missing baggage to the rightful owner.-
- Maintain constant communication with the customer throughout the tracing or repair process.- Maintain accurate records and update PNR files.- Reconcile delivery service invoices.- Process appropriate compensation when required (Delay bag vouchers).- Maintain commitment to the highest standard of customer service.- Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors.- Assist CSR’s where required in performing other functions.- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
- Other Duties as assigned.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Ability to work on a permanent basis in Canada.- Experience in a customer service environment, preferably in the airline industry.- Knowledge of baggage services handling procedures will be preferable.- Ability to obtain necessary security clearances.- Need to be detail oriented.- Possess the ability to multitask.- Ability to work well in a team.- Have a proven positive track record when handling difficult situations and customers.- Dependability (must have a clear attendance record and reliable on time reporting for work).- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays.- Ability to work 20-30 hours per week (part time)- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis.- Supports and adheres to all company policies.- Ability to communicate and correspond clearly and precisely in English.

Company Description:

  • Inside Sales Representative – Toronto

    7 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...

  • Relief Customer Service Representative

    4 weeks ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    2 months ago

    Toronto, Canada Adecco Canada Full time

    Customer Service Representative job openings in Markham, ON (4 openings!) We are currently seeking to hire an additional talent for a number of Customer Service Representative job openings in Markham, ON - this is an in-office position that will have you working Monday to Friday, 8am - 4pm or 9am -5pm (no evenings, weekends). In this Customer Service...

  • Bilingual Inbound Sales Representative

    7 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Customer Service Representative

    7 months ago

    Toronto, Canada VB Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    7 months ago

    Toronto, Canada CB Canada Full time

    Customer Service Representative – Competitive Salary– Toronto, ONThe RoleAre you an excellent communicator, adaptable, and thrive in a customer-focused role? Are you passionate about pets and creating a safe, reliable transportation service for them? If so, we’re looking for you!The Paws Operations Team is looking for a Customer Service Representative...

  • Customer Service Representative

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Toronto is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving customer complaints in a professional and courteous manner.Key Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at McDonald's Canada. As a Customer Service Representative, you will be responsible for providing excellent customer service, working effectively in a fast-paced environment, and maintaining a safe and clean store.Key ResponsibilitiesProvide exceptional customer service to our...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada McDonald's Full time

    We are currently seeking a Customer Service Representative to join our team at McDonald's Canada. In this role, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience at our restaurants.About the JobAs a Customer Service Representative, you will be the face of McDonald's Canada and...

  • Customer Service Representative

    6 months ago

    Toronto, Canada GFL Environmental Full time

    GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions...

  • Customer Service Representative

    7 months ago

    Toronto, Canada GFL Environmental Full time

    GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions...

  • Customer Service Representative

    4 months ago

    Toronto, Canada Cascades Full time

    Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:  Group insurance & retirement plan with company contributions Profit sharing plan (not once, but twice a year!) Employee assistance program Extraflex benefits program (wellness & lifestyle reimbursement...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Akriti gaire Full time

    About Akriti GaireWe are a dynamic retail company seeking dedicated and customer-oriented individuals to join our team as Customer Service Representatives.Salary: $45,000 - $60,000 per yearAs a Customer Service Representative, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, restocking...

  • Customer Service Representative

    1 month ago

    Toronto, Ontario, Canada Kelvin sunny Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative at Kelvin Sunny in Toronto, ON. This role involves providing excellent customer service, maintaining a clean and organized store environment, restocking shelves, and operating the cash register.**Job Description:**The Customer Service...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Pardons Canada Full time

    **Job Summary**: We are an industry-leading mid-sized organization in the Criminal Justice Sector who have been helping Canadians remove criminal records for over 30 years. We are located near St. Clair and Bathurst in Downtown Toronto. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative....

  • Customer Service Representative

    2 months ago

    Toronto, Canada Voxig Full time

    The Customer Service Representative will be responsible for responding to customer inquiries, troubleshooting issues, and providing excellent support to clients. **Key Responsibilities**: - Provide product information and resolve issues. - Document customer interactions and follow up as needed. **Required Qualifications**: - High school diploma or...

  • Customer Service and Sales Representative

    6 months ago

    Toronto, Canada Abstract Management Group Full time

    At Abstract Management Group, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue to be...