Operations Manager

5 months ago

Victoria, Canada Alco Building Management Full time

ALCO is a division of the Allstar Group of Companies, which provides window cleaning, pressure cleaning, snow clearing, and exterior building maintenance services across BC. We work with building owners and managers, as well as property management companies.

Over the years Allstar has developed to become an innovative, dependable leader in our industry. We are committed to safety and certification for our team. Allstar believes in continuing education for our employees allowing Allstar to improve in all aspects of working life.

With a primary focus on company cohesion and a friendly, secure work environment. We’ve been in business for more than 35 years and we can proudly say that the average employee has been with the company for more than 8 years

We are looking for an **Operations Manager **for **Building Envelope Science, Waterproofing and Restoration, Widows Cleaning and Pressure Washing Cleaning**:
The Operations Manager is responsible for inventory, project planning and scheduling, training, quoting projects and leadership of work performed by crews. This role troubleshoots issues and ensures awareness of standards are met.
- **Core Responsibilities**_

**Leadership**
- Provide input to hiring decisions made by the President.
- Provide leadership, mentor and oversee direct reports, including training and performance management, etc.
- Meet staff members for orientation and training techniques.
- Ensure direct reports have the tools, knowledge and training to perform their roles.
- Follow the guidelines of the Company policies, procedures and practices.

are met and signed off by the President.
- Provide input to President for the probationary reviews, annual performance reviews, salary increases and bonuses pay.
- Provide feedbacks to employees on their work and plan trainings for their performance improvement.
- Keep in touch with the crews doing monthlies to avoid burnt out.
- Strengthen internal communication with staff at all levels throughout the organization, creating a positive and supportive work environment.
- Be available to customer to discuss complaint resolution and speciality work inquiries.

**Planning and Scheduling**
- Review upcoming projects to determine work crews based on skills and abilities.
- Plan and set up day to day work of booked weekly projects and plan for month ahead.
- Explain piece work and how crews are paid.
- Plan staffing needs from work orders (Ground techs and Level 1, Level 2 rope techs for window cleaning).
- Plan supplies and ropes needed for projects.
- Oversee pre-trip planning with crews.
- Stay in touch with crews to ensure deadlines are met and availability for additional work.
- Plan with project team, dates of upcoming work, plan schedules and communicate with crews their schedules, supplies needed, strata or building manager onsite, etc.
- Drive crews to sites as needed.

**Health and Safety**
- Work closely with the Health and Safety Manager to ensure safe work planning for all projects.
- Identify and address safety issues and collaborate with the Health and Safety Manager to develop and drive initiatives to keep employees safe.
- Ensure fall protection training is completed before starting work for new employees.
- Document injuries in Salus and follow up with injuries of all crew members and ensure accurate WorkSafe forms are submitted.
- Keep management team, including Site and office team up to date on safety plans and concerns that may impact work being performed.

**Inventory**
- Ensure supplies are in stock and easily accessible.
- Review upcoming projects and determine supply needs, order supplies from preferred suppliers.
- Build relationship with suppliers to obtain best pricing opportunities.
- Research and recommend new products as needed.
- Conduct training sessions of new products being offered by suppliers.
- Purchase and hand out tools to crews and ensure adequate inventory is maintained.
- Monitor equipment usage, repairing tools when suitable and purchasing new tools and equipment when needed.
- Maintain pressure washers, poles and other equipment.
- Move aerial lifts from site to site through a transportation contractor.
- Aerial lift maintenance - annual inspection, maintenance work, troubleshoot, get technician involved (high reach) when needed.
- Repair tools and equipment.

**Snow Removal**
- Ensure trucks are ready for snow removal requests, ie., removal of ladders and set up with plows, shovels, salt and other supplies and equipment.
- Organize routes and needed crews to keep ahead of snow removal contract requirements.
- Oversee that timesheets are sent to Admin Assistant.

**Quotes, Reports, Proposals and Tender**
- Review job specifications, drawings, and technical interpretation of work to understand timelines of prospective projects. Use past experience and history of other projects to determine suitability for ALCO division.
- Create job costing analysis to determine breakdown of labour and supplies cost, related

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