Temporary Customer Service Representative

2 months ago

Mississauga, Canada PRX Print Full time

**Key Responsibilities**
- **Customer Engagement**: Respond promptly and efficiently to customer inquiries, ensuring complete customer satisfaction.
- **Relationship Building**: Build and maintain strong customer relationships while achieving high customer retention through regular contact, upselling, and product recommendations.
- **Pricing and Quotation Management**: Prepare and forward customer quotations using Excel and Word.
- **Order Management**: Accurately process and manage customer orders, including order entry, tracking, and follow-up, ensuring smooth operations across all departments.

**Required Qualifications**
- **Experience**: Minimum of three years in customer service, preferably within a production environment.
- **Technical Skills**: Proficiency in Excel and Word is required; knowledge of Adobe Illustrator/Photoshop and QuickBooks is preferred.
- **Communication**: Exceptional verbal and written communication skills.
- **Team Player**: Ability to work well with others and integrate seamlessly into a team environment.
- **Multi-tasking**: Strong ability to manage time effectively and handle multiple tasks simultaneously.
- **Customer Focus**: Demonstrates the ability to create positive customer relationships and maintain a customer-centric approach.
- **Adaptability**: Willingness to learn production processes and cross-train on other job functions as needed.
- **Physical Requirements**: Comfortable standing for extended periods and capable of lifting up to 30 lbs as required.
- **Transportation**: Reliable transportation and punctuality are essential.
- **Industry Knowledge**: Experience in the print industry is a bonus but not required.

**Work Perks**
- **Collaborative Environment**: Work alongside diverse teams, including customer service, production, prepress, clients, and print vendors.
- **Growth Opportunities**: Explore various opportunities to expand your knowledge and career in the print industry, including roles in sales, marketing, production, and finishing.

**Contract Details**

**How to Apply**

**Job Type**: Fixed term contract
Contract length: 8 weeks

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Experience**:

- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
- Upselling: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-09-23

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