National Manager, Loss Prevention, Commercial Lines

6 months ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a National Manager, Loss Prevention for our remote risk analysis team in Commercial Lines

**What you’ll do here**:

- Lead the operations of a national team in remote risk analysis to achieve key business goals.
- Monitor the activities of a highly agile team focused on innovation, using technological tools and emerging processes on a daily basis.
- Assume responsibility for the selection process and hiring of employee’s nationwide that will deliver a superior level of customer service to all our clients.
- Provide the required support to employees in the development of their skills and ensure adequate succession at all levels of positions.
- Encourage knowledge transfer between consultants and actively participate in their development plans.
- Provide inspiring leadership by continually keeping the team informed of initiatives and results, sharing responsibility for global performance, productivity, and engagement of team members. Take a collaborative approach by soliciting feedback from the team.
- Initiate and support best practices to achieve and maintain business objectives. Look for solutions and focus on results.
- Foster change by challenging the status quo, adopting a positive attitude, and motivating others. Be a leader focused on emerging technologies as well as continuous improvement of loss prevention processes.
- Plan, organize, and monitor the various mandates within the team such as current and upcoming projects, workload, as well as the constantly evolving service offer.
- Organize regular coaching sessions (development of technical knowledge, new process, efficiency, productivity, level of service, customer experience, quality controls) and support each member of the team to progress.
- Follow up with customers based on survey results. Formulate analyses and hypotheses in order to offer an outstanding customer experience.
- Develop strong business relationship focused on collaboration with loss prevention, underwriting, claims, brokers and other strategic partners.

**What you bring to the table**
- Minimum 8 to 10 years of relevant experience in property and casualty insurance (commercial insurance, loss prevention)
- Experience in team management or project management
- Post-secondary education degree in engineering, technical engineering, related sciences preferred or equivalent experience
- CRM, CIP or FCIP designation preferred
- Leadership ability to influence and motivate people and facilitate change.
- Ability to set clear objectives and monitor the progress of multiple initiatives and deadlines. Strong ability to adapt quickly to changes
- Strong communication skills and ability to foster and maintain effective professional relationships at all levels of the organization
- Very good knowledge of technology (virtual self-assessments, automation, artificial intelligence, analysis tools, power BI, API, etc.)
- Must be able to monitor industry trends in remote risk analysis or other developments that may impact business results
- Excellent organizational, planning, analytical, and problem-solving skills. Able to manage multiple projects and initiatives at the same time
- Experience in managing a remote team is considered an asset
- Living and demonstrating Intact's values
- Bilingual (French and English) is a strong asset - _Need to interact on a regular basis with colleagues across the country_

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relation

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