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Electro-mechanical Service Manager

1 month ago

Hamilton, Canada RIV Talent Solutions Inc. Full time

**Job Title: Technical Service Manager**:

- **Location: Hamilton/Stoney Creek,ON**:

- ***:

- **Reporting - Service Manager**

The **Technical Service Manager** will ensure our team of Crane Service Technicians has the information and tools required to exceed our customers' expectations by providing timely, reliable, and professional service.

**WHAT YOU WILL DO**

**Technical Training and Support**:

- Act as a coach and mentor for technicians by providing onsite, hands-on training.
- Offer technical guidance and assistance to crane technicians during troubleshooting and resolution of complex issues.

**Onsite Service and Support**:

- Perform onsite crane service tasks, including participation in on-call rotations for emergency situations.
- Assist the Service Manager in assigning technicians to appropriate jobs based on their skills
- Ensure that jobs are performed within estimated parameters; coordinate with the Service Manager/Estimator to adjust as needed to preserve Gross Margin

**Team Development and Management**:

- Participate in 1:1 meetings with the Service Manager, fostering a motivational environment and supporting disciplinary actions when necessary

**Customer Relations and Sales Support**:

- Maintain customer relationships and address any concerns while supporting the development of Overhead Crane Service sales
- Assist estimators in preparing and submitting quotations and addressing inspection deficiencies as required

**Project Management Support (Mod and upgrade)**:

- Conduct onsite visits to gather information necessary for preparing quotations aligned with company requirements (Gross margin, Terms and Conditions)
- Follow up with customers to secure Purchase Orders (POs), prepare work orders (WOs), and advise technicians on the type and location of work to be performed
- Prepare a scope of work for both the Service Technician and the customer for Mod and upgrade projects

**Continuous Improvement and Safety**:

- Stay updated on industry trends, best practices, and technological advancements related to crane maintenance and repair
- Support the development and implementation of standardized procedures for efficient and effective service delivery
- Ensure compliance with Occupational Health and Safety legislation (OHSA).
- Conduct site safety checks and review site-specific Personal Protective Equipment (PPE) and Job Hazard Assessments (JHA) documentation as required

**WHAT YOU NEED**
- Minimum 3 Years' experience in a similar role
- Previous Overhead Crane experience
- Electrical/Electrician education (Diploma or Degree in Electrical Engineering or related field) or Technical Expertise
- Excellent problem-solving abilities and technical proficiency in crane systems and equipment
- The ability to work under pressure and handle stress
- Intermediate computer skills; MS Office
- Strong leadership skills with the ability to effectively manage and motivate a team
- Proficient communication and interpersonal skills, with the ability to interact confidently with customers and internal stakeholders
- Willingness to travel to customer sites for service visits and inspections, as needed
- Availability to respond to emergency service calls outside of regular business hours
- Valid driver's license and clean driving record

**Job Types**: Full-time, Permanent

Pay: $110,000.00-$125,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person