Information and Quality Assurance Supervisor

2 months ago

Saanichton, Canada PBC Solutions Full time

**PBC Solutions is looking for a Supervisor in our Data Management department Please note: This is a full-time regular hybrid position, and requires regular presence at our office located in Saanichton.**

**About PBC Solutions**
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

**Position Summary**:
The Information and Quality Assurance Unit is a central contact point for legislated processes such as Freedom of Information and Protection of Privacy, disclosures of personal information related to HIBC Services such as court orders and disclosures to Police Services. The Office also receives and processes administration of HIBC service appeals from members of the public or investigations by the Ombudsperson, and manages other sensitive coverage matters. The Unit is responsible for reviewing activities of employees within the Business Operations unit to ensure that employees are following policies and procedures related to privacy, confidentiality, accuracy, and service standards when they use HIBC information and interact with members of the public and practitioners.

The Supervisor works within the Business Operations Department and is responsible for meeting established job duties for Supervisors within the Department as well as leading the Unit and making decisions of significance related to operations of the Unit related to the Freedom of Information and Protection of Privacy, responding to service appeals. The Supervisor must exercise decision-making outside of regular protocols. For example, the Supervisor must ensure the completeness, accuracy, and lawfulness of FOI requests, and make decisions such as approving fee assessments, determining if records are responsive to a request, and determining if release of information would cause harm. The Supervisor also approves requests for disclosures from third parties such as law enforcement services, and Court Orders as well as circumstances when decisions for disclosure must occur without consent.

The Supervisor’s key roles are engaging with their staff, motivating, and mentoring. The position also acts as a point of contact for project related initiatives for the department and plays an active role within meetings and workshops collaboratively with other departments throughout PBC Solutions and the client. Tight deadlines along with complex client policy and procedures require the supervisor to manage several streams of work with agility and confidence, and to utilize a diverse competency profile to motivate employees.

**This position is designated as a Grid level 21, with a range of $38.40 - $43.94 per hour.**

**Primary Duties**:

- Lead the workforce to, to enhance employee engagement and performance, and to execute business goals, all within a high-performance culture.
- Coach, mentor, and develop employees for their growth and effectiveness of the department.
- Lead and promote the PBCS and Department culture including employee satisfaction.
- Customer focus: ensure strong business relationships are built internally and externally while working on daily activities and project-related initiatives.
- Play a key role in change management by encouraging innovation and creativity.
- Implement goals: create individual and team goals, while at the same time advocating employee empowerment and accountabilities.
- Utilizing and updating forecasting tools to assign workflow and oversee departmental activities.
- Identify and in cases lead Continuous Service Improvement (CSI) opportunities.
- Investigate and resolve employee/client escalations regarding business policies or procedures.
- Attend and actively participate in internal and client facing meetings including Program Increment Planning (PI Planning).
- Identifies gaps and opportunities for improvements in processes and services
- Creates briefings, work-flow maps, procedures, summaries, and data analysis of processes and services
- Supports departmental management goals, exercises, and activities
- Identify and triaging incidents serious, concerns, and challenges to leadership of Data Management
- Administrating freedom of information and protection of Freedom of Information and Protection of Privacy requests,

  • Quality Assurance Coordinator

    7 months ago

    Saanichton, Canada Portofino Bakery Full time

    **Who We Are**: We believe people should never settle for boring baked goods, ever. We are Portofino Bakery, one of British Columbia’s fastest-growing bakeries, serving an increasing network of local grocery and foodservice customers across Western Canada. Portofino Bakery was founded over 15 years ago in Victoria, BC with the mission to provide better...

  • Quality Assurance Technician

    4 days ago

    Saanichton, Canada Redlen Technologies Inc. Full time

    Company Overview Redlen Technologies’ genesis lies in the foundational work of its Co-Founder Bob Redden who undertook a Canadian Space Agency (CSA) challenge of growing crystalline materials in microgravity on the Mir and the International Space Station (ISS). Starting from an original team of five to over 200 employees today, Redlen has continued to...

  • Driver Specialist

    7 months ago

    Saanichton, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    7 months ago

    Saanichton, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Truck Driver

    4 days ago

    Saanichton, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    6 days ago

    Saanichton, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    1 day ago

    Saanichton, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Transportation Specialist

    2 weeks ago

    Saanichton, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    1 day ago

    Saanichton, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Daycare Supervisor

    7 months ago

    Saanichton, Canada Tsawout First Nation Full time

    **POSITION: DAYCARE SUPERVISOR** **HOUR OF WORK: FULL-TIME, PERMANENT (35 HRS/WEEK)** **REPORTS TO: EDUCATION MANAGER** ***:SX̱EDJELI Daycare center provides nurturing care and developmentally appropriate education to meet the needs of children in a group setting within a safe and healthy environment. Culture and Language are vital to program...

  • Auto Detailer

    7 months ago

    Saanichton, Canada The Boyd Group Full time

    Saanichton, British Columbia **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The Detailer’s primary responsibility and accountability includes providing an exceptional and successful...

  • Quality Manager

    3 months ago

    Saanichton, Canada Quester Tangent Full time

    **About Us**: Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada’s scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and comfort. Join us in making a significant...

  • Operations Supervisor

    2 months ago

    Saanichton, Canada PBC Solutions Full time

    **PBC Solutions is looking for a Operations Supervisor in our Document Processing department! Please note: This is a full-time regular hybrid position, and requires regular presence at our office located in Saanichton.** **About PBC Solutions** PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as...

  • Release of Information Analyst

    7 months ago

    Saanichton, Canada PHSA Full time

    **Release of Information Analyst** BC Emergency Health Services Saanichton, BC In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and...

  • Production Supervisor

    7 months ago

    Saanichton, Canada Portofino Bakery Full time

    **Who We Are**: We believe people should never settle for boring baked goods, ever. We are Portofino Bakery, one of British Columbia’s fastest-growing bakeries, serving an increasing network of local grocery and foodservice customers across Western Canada. Portofino Bakery was founded over 20 years ago in Victoria, BC with the mission to provide better...

  • Customer Service Supervisor

    3 months ago

    Saanichton, Canada Quester Tangent Full time

    **Job Title**: Customer Service Supervisor **About Us**: Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada's scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and...

  • Site Supervisor

    5 months ago

    Saanichton, Canada ARYZE Developments Inc. Full time

    **Job Posting** Site Supervisor **About us** At Aryze, we’re deeply committed to increasing the quality of housing and communities across Greater Victoria. We know fostering community is about more than simply building homes, which is why we take a thoughtful approach to the built environment in everything we do. One of the most rewarding aspects of our...

  • Record Center Specialist-ca

    4 months ago

    Saanichton, Canada Access Information Mgmt of Canada, ULC Full time

    **We are Access** **The Impact You Could Make** As a Record Center Specialist for Access, you will be a key part of our fast-growing company in delivering the very best customer experience to our clients. **Your Daily Responsibilities** As a Record Center Specialist, you are responsible for maintaining and processing physical assets stored in the records...

  • Warehouse Supervisor

    7 months ago

    Saanichton, Canada Quester Tangent Full time

    **Warehouse Supervisor (Technology)** Quester Tangent is seeking a highly organized supervisor who thrives in a warehousing environment. You will oversee all aspects of our warehouse operations, including shipping/receiving, kitting and inventory. Pride in your work is reflected in a safe and efficient warehouse supported by a happy and productive...

  • Record Center Specialist-ca

    7 months ago

    Saanichton, Canada Access Information Mgmt of Canada, ULC Full time

    **The Impact You Could Make** Do you enjoy preparing orders in a warehouse environment? Being productive and efficient is part of your DNA? Can you imagine yourself doing so while getting a daily workout? If you answered yes to all these questions, Access has a great opportunity for you! As a Record Center Specialist for Access, you will be a key part of...