Customer Service Representative

3 weeks ago

Ottawa, Canada LCBO Full time

LCBO

Job Posting Description:
Customer Service Representative

Our product is beverage alcohol. We are searching for Customer Service Representatives to join our Ottawa Depot team located at 1100 Polytek Street, Ottawa. You will provide customer service excellence to licensee agency store and diplomat customers. We prize safety, speed, accuracy, and enthusiasm.

If you are hardworking and ready to deliver the best customer service, then this is the opportunity for you

About the Role- Picking and packing single bottles and full cases- Order assembly, palletizing cases, shipping- Working knowledge of operations in automated warehouse environment and previous machinery experience (Forklift, Pallet jack) is preferred but not mandatory- Ability to perform repetitive heavy lifting using safe lifting techniques- Strong customer service, communication, and interpersonal skills for effective teamwork- Basic knowledge of the Occupational Health and Safety Act- Cleaning up accidental spills, stuff drops on occasion; we all pitch in to be safe- Canadian Safety Association (CSA) approved safety footwear must be worn within the Ottawa Depot

About You- Create positive experiences and delivering the next level of customer service that keeps our customers coming back for more- Physically able to load and unload cases of beer, wine, spirits, and cider that weigh between 10kg and 23kg- Comfortable standing for lengthy periods of time with repetitive movement such as reaching, bending, twisting, and walking- Must be detail oriented, understand, and follow instructions- Fluent in English, as well be proficient with numbers- Value diversity, inclusion and belonging- Passion for learning- You must be eligible to work in Canada, and be a minimum of 18 years of age- You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

What you need to know- You will be scheduled on the Day Shift (8AM to 5PM)- The rate of pay is $16.75 per hour (with an additional 8% in lieu of benefits, and an additional 4% for vacation pay)- Hours are not guaranteed but are scheduled in advance by the Manager. However, on occasion, you may be called in to work on short notice.- This job is part of a union, requiring payment of union dues which is currently 1.35% of your gross earnings

There is a world of opportunities at the LCBO

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Union / Non-Union:
Non-Union

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