Fixed Term
4 days ago
Who We Are
Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Founded in 1991, Teranet operates the Electronic Registration System for the Province of Ontario, Teranet Manitoba—a service provider to the Manitoba government, and Collateral Management Solutions—the market leader in Canadian lien registration and search, asset recovery services, and insolvency management. Most recently, Teranet expanded its global footprint by acquiring Foster Moore. This acquisition expands its registry solutions to include Catalyst; a commercial off-the-shelf registry software that delivers operational cost reductions enhanced security and process improvements. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.
Connect. Grow. Thrive Together.
Why Teranet
We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that
Our Extraordinary People.
Together, we are passionate, driven, resourceful, and authentic.
Growth Opportunities.
We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.
Our Work Environment.
We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.
Company Culture & Core Values
Our company culture and core values are the core of our identity. They define who we are, how we engage with each other and our clients, and how we conduct business every day.
About the Role
The Resource Specialist will report to the Senior Manager, Insolvency, and will provide administration, assigning, and oversight of the Bankruptcy/Consumer Proposal volumes and ongoing file maintenance on behalf of our clients in alignment with the documented processes ensuring efficiency and accuracy. The Resource Specialist is the first level escalation review with the front-line agents and internal stakeholders.
What will you be doing
- Assigning daily work batches using active management methodology ensuring work is assigned based on received data and task priority. Ensure daily productivity targets are met by completing related tasks according to output per hour measurements.
- Review of work samples following the outlined Quality program and daily management oversight review of all completed work to ensure high-quality standards are maintained.
- Administration of documentation including claim filing and voting on behalf of our clients for Bankruptcy and Consumer Proposals.
- Ensure all tasks and internal queues are actioned and completed per the aligned work instructions within the prescribed timelines including task and queue cleanup activities.- Support productivity program including Productivity tracking/tracker maintenance and review, Associate Manager support, and productivity review and validation.
- Oversee the Quality program within the insolvency department and ensure all required sample plans are met to sustain a target of >98%. Provide monthly updates to Manager including all quality results for all units in Insolvency.
About You
- Demonstrated experience and strong ability with Microsoft Office products, including knowledge of PowerPoint, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Ability to prioritize work by meeting deadlines and client expectations.
- Detail-oriented with the ability to maintain the highest level of productivity and quality level.
- Proficient keyboarding skills.
- Demonstrates creativity and “outside-of-the-box” solutions when troubleshooting escalations or implementing new processes and procedures.
- 2 - 3 years of experience working in a fast-paced, performance-based environment as an asset.
- Performance Measurement, with effective coaching skills a definite asset.
- Previous Leadership experience is an asset.
What We Offer
- A competitive and comprehensive Total Rewards Package
- A company with stability and strong government partnerships
- An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
- An Opportunity to contribute to our teams and grow the Teranet brand
- An environment where you will be challenged and supported daily
What’s It Like At Teranet
- We operate through our core values.
- We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.
- We have been recognized as one of Greater Toronto’s Top Employers for 4 consec
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