Business System Analyst

3 months ago

Toronto, Canada Cognizant Full time

At Cognizant, our global community sets us apart—an upbeat, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw encouragement from dedicated colleagues and leaders. Cognizant is right where you belong.

**Role overview**:
We are seeking a skilled Business System Analyst in the banking sector to join our dynamic team. In this role, you will be instrumental in bridging the gap between business objectives and technological solutions. You will analyze and document business requirements, workflows, and processes to find opportunities for improvement in our banking systems. Your expertise will guide the design and implementation of solutions that enhance our operational efficiency and customer service capabilities. Working closely with multi-functional teams, including IT, compliance, and customer service, you will ensure that all solutions align with strategic business goals.

**What you’ll do**:
In this role, you will:

- Gather and document business requirements from collaborators in the banking sector.
- Analyze existing banking systems and processes to identify areas for improvement.
- Collaborate with IT teams to design and implement effective technology solutions.
- Facilitate workshops and meetings to gather collaborator feedback and validate solutions.
- Conduct gap analyses to determine discrepancies between current processes and desired outcomes.
- Create process maps, flowcharts, and documentation to visualize solutions and improvements.
- Assist in user acceptance testing (UAT) to ensure solutions meet business needs and requirements.

**What you bring to the role**

To excel in this role, you should bring:

- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 3 years experience as a Business System Analyst in the banking or financial services industry.
- Solid understanding of banking processes, regulations, and systems.
- Proficiency in business analysis tools and methodologies, such as Agile and Waterfall.
- Good communication skills, both written and verbal, with the ability to communicate effectively with collaborators at all levels.
- Strong analytical and problem-solving skills, with proficiency in data interpretation and reporting.
- Experience with requirement gathering, documentation, and user acceptance testing.

**Working arrangements**:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

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