Membership Sales Representative

1 week ago

Cambridge, Canada Crunch Fitness Full time

**HERE WE GROW AGAIN**

Come join us and become part of the greatest growth story to ever be told in the fitness industry. With 11 locations and 50 + on the rise; Our position of General Manager offers opportunity for growth and career advancement.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

**Position Overview**: Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

**Responsibilities**:

- Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
- Exceed personal sales goals by leveraging effective sales techniques and strategies.
- Demonstrate unwavering integrity and adherence to company core values in all interactions.
- Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
- Foster a welcoming environment for co-workers, members, and guests at all times.
- Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
- Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
- Maintain a clean facility and promptly address member requests and issues.
- Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
- Effectively communicate special events, club services, programs, and schedules to members and guests.
- Serve as an expert on all aspects of club facilities, services, and operational hours.

**Required Skills & Experience**:

- Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
- Effective communication skills, both written and verbal.
- Strong customer service orientation with a commitment to exceeding expectations.
- CPR/AED certification required (can be obtained within 30 days of hire).

**Physical Requirements**:

- Ability to lift or move up to 50 lbs.
- Prolonged standing and walking required for daily duties.

**Compensation**: $16.55/hour + Commission

**Job Type**: Part-time

Pay: $16.55 per hour

Expected hours: 10 - 30 per week

**Benefits**:

- Company events
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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