Case Management
4 months ago
**Job Description**:
Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team
**What does your typical day look like?**
As a Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at the right cost. You will explain what medical benefits are covered by their insurance plan, arrange payment for treatment on behalf of patients, and assist them in returning home safely. Additionally, you will work closely with our medical team and other internal departments to create the best strategy to manage the case.
**What does your typical day look like?**
Our team works in a fast paced but collaborative environment. You'll provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries. You'll also initiate and coordinate moving patients by air ambulance or with medical assistance when needed. Additionally, you will identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete policy information.
To be successful in this role, you'll need excellent written and verbal communication skills. with people of diverse backgrounds. You'll need to be able to work independently and as part of a team, and you will develop excellent organizational and time management skills. Your patient, calm, and empathetic approach will be essential as you guide customers through their emergency situation. And, of course, you'll need to be comfortable with computers (Windows, Excel, data entry). Having a good understanding of world geography and current events is an asset.
**What skills and experience are we looking for?**
- University Degree/College Diploma;
- Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
- Able to work various shifts and days of the week as required;
- Ability to speak clearly and communicate well in English and French, both written and spoken are considered an asset.
**When you apply**:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you:
- Competitive vacation package;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:
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