Commercial Property Large Loss-complex Claims
2 weeks ago
We’re looking for a **_Claims Consultant_**_ _to join our growing team
As a **_Claims Consultant_**_ _in our Property Large Loss team, you will handle multi-line complex claims through all distribution channels. You will be responsible for the direct handling and monitoring of complex first party and third-party claims with exposures in Canada and Internationally.
The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability and additional Specialty Claims.
**Workplace**: National**
**What you'll do here**:
- Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally;
- Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages;
- Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning;
- Train colleagues on complex claims handling;
- Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned;
- Provide brilliant customer service to Brokers, Customers, and Colleagues
- Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management;
- Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations;
- Effectively negotiate claims when appropriate;
- Attend settlement conferences and trials.
- Attend loss locations and other client and broker meetings, when appropriate.
**What you bring to the table**:
- A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
- A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients
- A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
- Able to adapt to changing needs and understand the need to be flexible and agile
- A planner and able to effectively organize to establish an effective strategy
- A strong collaborator and have a passion for mentoring and coaching others
- 10+ years experience with direct handling of large and complex commercial property claims.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
- Undergraduate Degree or CIP designation (asset)
- Bilingual (French, English), fluency in English is required as the person will be supporting an English clientele
- Flexible to travel as needed
LI-Prof #LI-Hybrid
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