Gre- Property Claims Adjuster

4 days ago

Vancouver, Canada The Greenspan Company Adjusters International Full time

**Description**:
Red Clover is recruiting for the Greenspan Company/ Adjusters International:
**About the Company**:
Tired of working for insurance companies? Ready to do what you’ve always aspired to doChange people's lives? Make a difference?

The Greenspan Co./Adjusters International is the leading Public Insurance Adjusting firm with locations throughout the western United States, and Canada. We advocate for the insured during times of crisis, navigating them through the complex and tedious insurance claims process. We aim to be the gold standard in customer service, and we’ve helped thousands of residential and commercial clients with their claims for over 75 years.

**About the Role**:
As a Property Claims Adjuster at The Greenspan Co./Adjusters International, you will serve as the client’s advocate throughout every step of the adjustment process, playing a crucial role in helping them rebuild their lives after devastating events. You are a pro collaborator and can work seamlessly with teams across the organization to successfully settle claims. (You are not expected to do estimating or inventory but familiarity with the process is a must). You bring expertise in generating estimates by leveraging various methods to create accurate assessments. You are detail-obsessed and excel at identifying and resolving discrepancies through data analysis and detailed reporting, always striving to secure client satisfaction. You understand that the technical aspect (optimal settlements) is as important as the emotional aspect (keeping families together; employee and customer retention).

If this sounds like you, and you believe you’d be a good fit, we strongly encourage you to apply

**Core Competencies**:

- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Manages Complexity - Making sense of complex, high-quantity, and sometimes contradictory information
- Resourcefulness - Securing and deploying resources effectively and efficiently
- Drives Results - Consistently achieving results, even under tough circumstances
- Manages Ambiguity **-**Operating effectively, even when things are not certain or the way forward is not clear

**Key Responsibilities**:

- Provide clients with a voice in the adjustment of their damage claims.
- Mentor, lead, and collaborate with the adjusting team, sales, and other departments to settle claims.
- Work with the estimating team to generate Xactimate estimates using onsite inspections, Matterports, interviews, proposals, blueprints, specifications, and/or online resources.
- Collect on-site documentation of damage with photos, videos, and 3d scanning technology.
- Identify and resolve discrepancies through data analysis and publication of detailed reports.
- Proactively strive for client satisfaction throughout the entire claims process.
- Communicate with insurance companies in a professional, educated, and timely fashion to reach successful claims results.
- Regularly travel to claim sites in a timely manner.

**Skills, Knowledge and Expertise**:
**Qualifications**:

- Driver’s license required
- Ability and willingness to travel on short notice
- Extensive experience adjusting fire damage claims
- Experience adjusting claims in excess of $200,000 in damage
- Previous experience in a customer-facing role
- Strong technical, problem-solving and analytical skills
- Strong computer literacy acumen - working knowledge of Microsoft Office products, Xactimate & Claims Wizard a bonus
- Proactive approach to resolving problems

**Extra Credit**:

- Bachelor's degree preferred but not required
- Previous Adjuster license or direct employment with an insurance company is a plus

**Physical Requirements**:

- A mixture of remote and in-field work
- At a loss site, working inside and outside of property. You will be expected to work in and around physical structures including climbing on ladders and roofs, crawling in floor spaces, and/or similar tasks.
- Work conditions may be severe based on weather and severity of damage/loss.
- You may be required to wear protective gear for your safety.

**About Red Clover HR**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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