Front Desk Agent
3 weeks ago
**Full Job Description**
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Tasks**
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
**Personal suitability**
- Client focus
- Reliability
- Work Term: Permanent
- Work Language: English
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week
**Salary**: $16.55 per hour
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
**Language**:
- English (required)
Work Location: In person
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