Service Advisor

3 days ago

Burlington, Canada Burlington Hyundai Full time

Burlington Hyundai”_has an immediate requirement for an experienced _**_Service Advisor_**_ to join our successful dealership in _Burlington'. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

**What we offer**
- You will be part of a friendly and supportive professional team. We have on site software Training and support. You will have a Benefits program and the ability to make an above average income for this position._

We opened to a vacant marketplace over 16 years ago and through hard work and a philosophy of" treat people the same way you would like to be treated",we have a very large loyal customer base. We are very active in the community. Some of the recipients of our support include:
The Joe Brant hospital, Burlington Minor Hockey, The Compassion Society, Drummond House, The Burlington Performing Arts centre, Coping Centre, Nelson Youth centre, Burlington Soccer association, Burlington Minor Baseball

You will be responsible to ensure a consistent favourable customer experience that contributes to overall customer retention and loyalty.

'Responsibilities
- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner

**Qualifications**
- Minimum 1 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organisation and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report

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