Automotive Service Advisor

6 months ago

Burlington, Canada Burlington Hyundai Full time

Burlington Hyundai has just celebrated our 20th year anniversary and we just keep getting better With that, we are always growing and looking for people such as yourself to join our team If you are a competitive person who thrives in a fast paced environment, working directly with customers and ensures the best experience in the industry then we want you to apply

**WHO YOU ARE**
- Competitive
- Customer Centric
- Team Player
- Organized
- Ability to problem solve
- High attention to detail
- Experience with SERTI Software is an asset
- Excellent Listening Skills
- Patient
- Adaptable to a fast paced environment

**Purpose and Summary of Position**:
The Service Advisor role is critical to Service Department success and profitability. The primary function of Service Advisors is to ensure a consistently favorable customer experience that contributes to customer retention and loyalty. The Service Advisor role is pivotal in all Service Department interactions and maintaining primary communication between customers and the Service Department. Service Advisors ensure all service repairs and maintenance are completed to match customer expectations, vehicle requirements and Hyundai specifications.

Duties and Responsibilities:

- Greeting guests either on the phone or in person
- Proceed with a proper work order write up, confirming customer personal information, inputting customer vehicle data, obtain customer signature on work order.
- With the customer in attendance complete a full walk around of the customer’s vehicle.
- Support incoming appointment calls and schedule appointments as required.
- Follow up with customers to inform them of the progress on their vehicle and provide an estimate of labour and parts in order to sell work needed as recommended by the technical staff.
- Promote the sales of Labour, Parts and Accessories in accordance with management sales targets and C.S.I. (customer satisfaction) Standards.
- Follow up with customers upon completion of work and arrange payment and pick up of their vehicle.
- Prior to customer pick up confirm vehicle has been cleaned. (washed or vacuumed when weather does not permit a wash).
- Keeping accurate records within the operating system on Burlington Hyundai customer base, following our privacy policies and procedures, including the maintenance guide and template tracking system.
- On pick up of vehicle explain the Hyundai Canada Survey to the customer and discuss the follow up call they will receive.
- Be punctual for work hours.
- Maintain follow up program on additional items found in need of repair. Also follow up on no shows and re-schedule.
- Participate in training programs provided in-house and by Hyundai.
- Maintain positive customer relations.

**What Burlington Hyundai Offers**:

- Training
- Mentorship
- Full Benefits Package
- Salary PLUS performance based bonus
- 2 weeks vacation to start
- A positive culture within the work place
- Staff events - BBQS, food trucks,
- Friendly Competition

  • Automotive Service Advisor

    5 months ago

    Burlington, Canada SWC Automotive Inc. Full time

    SWC Automotive is growing and hiring again! We’ve been in business for 20 years and are rated as one of the **BEST **Service & Repair **Facilities **in Burlington! We believe that you and your family deserve more than just a paycheck. We believe you should enjoy your career. Enjoy your coworkers and feel like you’re making a difference - In short, we...

  • Automotive Service Advisors

    2 months ago

    Burlington, Canada Canadian Tire #412 Full time

    **Summary** The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to succeed in this position and in enhancing the customer...

  • Experienced Automotive Service Advisor

    6 months ago

    Burlington, Canada Unique Chrysler Dodge Ram Jeep Full time

    **Experienced Service advisor - UNIQUE CHRYSLER** Pay Plan: Salary + Competitive Bonus **PLUS A COMPETITIVE BONUS PLAN** Location: 915 Walkers Ln., Burlington, ON L7N 3V8 Schedule: Monday to Friday - 8:00-5:00 - some Saturdays **We are seeking an Experienced Service Advisor to join our Team!** We are seeking an experienced Service Advisor to join the...

  • Automotive Parts Advisor

    5 months ago

    Burlington, Canada NOVALEX INC. Full time

    **Automotive Parts Advisor - Auto Parts and Supply** Be a part of an energetic, growing, and competitive team in the Auto Parts Industry! Novalex Auto Parts Inc. is a leading brand in Auto Supply, and we are looking for automotive supply enthusiasts who enjoy helping others and have a desire to grow in the industry. Our company is a key player in the...

  • Automotive Service Advisor

    6 months ago

    Burlington, Canada Canadian Tire #412 Full time

    **Summary** The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to succeed in this position and in enhancing the customer...

  • Experienced Chrysler Automotive Service Advisor

    6 months ago

    Burlington, Canada Unique Chrysler Dodge Ram Jeep Full time

    **Experienced Service advisor - UNIQUE CHRYSLER** Pay Plan: Salary + Competitive Bonus **PLUS A COMPETITIVE BONUS PLAN** Location: 915 Walkers Ln., Burlington, ON L7N 3V8 Schedule: Monday to Friday - 8:00-5:00 - some Saturdays **We are seeking an Experienced Service Advisor to join our Team!** We are seeking an Experienced Service Advisor to join the...

  • Experienced Chrysler Automotive Service Advisor

    5 months ago

    Burlington, Canada Unique Chrysler Dodge Ram Jeep Full time

    **Experienced Service advisor - UNIQUE CHRYSLER** Pay Plan: Salary + Competitive Bonus **PLUS A COMPETITIVE BONUS PLAN** Location: 915 Walkers Ln., Burlington, ON L7N 3V8 Schedule: Monday to Friday - 8:00-5:00 - some Saturdays **We are seeking an Experienced Service Advisor to join our Team!** We are seeking an Experienced Service Advisor to join the...

  • Automotive Technician

    4 weeks ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    Job SummaryWe are seeking a skilled Automotive Technician to join our team at Upper Brant Automotive. As a key member of our team, you will be responsible for inspecting and testing mechanical units, adjusting and repairing parts and components, and completing reports to record problems and work performed.Key ResponsibilitiesInspect and test mechanical units...

  • Automotive Technician

    4 weeks ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    We are seeking a skilled Automotive Technician to join our team at Upper Brant Automotive. As a key member of our team, you will be responsible for inspecting and testing mechanical units to locate faults and malfunctions, adjusting, repairing or replacing parts and components of automotive systems, and completing reports to record problems and work...

  • Automotive Technician

    4 weeks ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    Job Title: Automotive TechnicianJob Summary: We are seeking a skilled Automotive Technician to join our team at Upper Brant Automotive. As an Automotive Technician, you will be responsible for inspecting and testing mechanical units, adjusting and repairing parts and components, and completing reports to record problems and work performed.Key...

  • Automotive Technician

    1 month ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    Job Title: Automotive TechnicianJob Summary: We are seeking a skilled Automotive Technician to join our team at Upper Brant Automotive. As an Automotive Technician, you will be responsible for inspecting and testing mechanical units, adjusting and repairing parts and components, and completing reports to record problems and work performed.Key...

  • Automotive Technician

    4 weeks ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    We are seeking a skilled Automotive Technician to join our team at Upper Brant Automotive. As a key member of our team, you will be responsible for inspecting and testing mechanical units, adjusting and repairing parts and components, and ensuring all work is completed to specifications.Key Responsibilities:Inspect and test mechanical units to locate faults...

  • Automotive Parts Advisor

    5 months ago

    Burlington, Canada Novalex Inc Full time

    **Automotive Parts Advisor - Auto Parts and Supply** Be a part of an energetic, growing, and competitive team in the Auto Parts Industry! Novalex Auto Parts Inc. is a leading brand in Auto Supply, and we are looking for automotive supply enthusiasts who enjoy helping others and have a desire to grow in the industry. Our company is a key player in the...

  • Service Advisor

    7 days ago

    Burlington, Canada A Action Towing and Recovery Inc Full time

    **Job Overview**: The Truck Shop Service Advisor is responsible for managing customer relationships in a truck repair or service shop environment. This role involves guiding customers through the service process, from diagnosing issues to recommending necessary repairs or maintenance for light and heavy-duty trucks. The Service Advisor serves as the primary...

  • Service Advisor

    5 months ago

    Burlington, Canada ALTRUCK INTERNATIONAL Full time

    **Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry?** **If so, we have an exciting career opportunity for you!** Altruck International Truck Centres is currently seeking a **Service Advisor** for its **Burlington** location. **(5280 South Service Road)** The hours of this position are...

  • Service Advisor

    6 months ago

    Burlington, Canada Altruck International Truck Centres Full time

    **Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry?** **If so, we have an exciting career opportunity for you!** Altruck International Truck Centres is currently seeking a **Service Advisor** for its **Burlington** location. The hours of this position are **Mondays - Fridays, 7:00 am...

  • Service Advisor

    6 months ago

    Burlington, Canada Burlington Cycle Full time

    **Service Advisor** Here at Burlington Cycle we are committed to offering the best that our brands have to offer, whether it be as simple as a daily commuter or as dedicated as a serious enthusiast. Our lines of Motorcycles, ATV’s and Power Equipment are second to none and we strive to make sure that our customers feel the same way. We are seeking a...

  • automotive mechanic

    1 month ago

    Burlington, Canada Upper Brant Automotive Full time

    Work Term: PermanentWork Language: EnglishHours: 35 to 44 hours per weekEducation: Other trades certificate or diplomaExperience: 3 years to less than 5 years or equivalent experienceWork settingWilling to relocateTasksDiscuss work with supervisorInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components...

  • automotive mechanic

    1 month ago

    Burlington, Canada Upper Brant Automotive Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 to 44 hours per weekEducation: Expérience: EducationOther trades certificate or diploma or equivalent experienceWork settingWilling to relocateTasksDiscuss work with supervisorInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and...

  • Automotive Service Advisor

    6 months ago

    Burlington, Canada A & J Lancaster Auto Inc Full time

    **Lancaster’s Auto & Tire Discounter is a family run business in Burlington Ontario for over 30 years.** - Schedule all appointments for customers - Parts and labour look up and availability - Speaking with customers regarding the repairs and recommendations for repairs - Update all work orders for the technician team and update and input all notes or...