Manager, Investigations

3 weeks ago

Toronto, Canada Legal Aid Ontario Full time

Union: Non-Union
- Job Number: J0624-0034
- Job Title: Manager, Investigations
- Job Type: Permanent Full Time
- City, Province, Country: Toronto, Ontario, Canada
- Job Location: Provincial Office
- Job Category: Management / Consulting
- Role Designation:- Open Positions: 1
- Posting Date: June 7, 2024
- Closing Date: June 13, 2024
- Salary: $107,500.00 - $139,748.00/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
Reporting to the Director of Audit and Compliance services this position is responsible for managing the LAO Investigations Department. This would include managing staff of the Investigations Department as they conduct investigations into breaches of the Legal Aid Services Act (LASA) and its Regulations, The General Terms and Conditions for Panel Lawyers, Tariff Billing Handbook and LAO policies and guidelines.
In this role the Manager is responsible for overseeing all administrative aspects of the Department, planning and prioritizing the Department work, personally conducting complex and highly sensitive investigations and overseeing completion of investigations assigned to staff. The Manager is also accountable for the Department reporting, providing strategic and operational advice to LAO senior management and liaising with internal and external stakeholders.

The Manager directs LAO investigations assigned to Investigators and Investigative Analysts. This role is also required to conduct client and solicitor investigations and prepared investigative reports. This will include reviewing Investigative Reports prepared by staff and heading any internal investigation and reporting progress to the Director. The Manager reviews client, solicitor and internal referrals for an investigation and determines the course of action, scope and whether there are sufficient grounds to open an investigative file. The Manager also advises LAO Executive Management including General Counsel and Director Generals on the status of any investigative matters in their Region.

**Key accountabilities**:

- Direct and manage the daily operations of the Investigations Department, managing a five-member team of senior investigators and support staff
- Maintain knowledge of the rules and regulations of the Legal Aid Services Act and its Regulations, Canadian Criminal Code, and The General Terms and Conditions for Panel Lawyers. Must be familiar with tribunal, and courtroom procedures, which includes Criminal, Family and Refugee Law matters
- Keep up to date on new investigative methods and developments in fraud investigation
- Ensure timely completion of investigations with respect to client, lawyer and LAO internal matters
- Examine referrals from staff, Panel lawyers, clients and other members of the public to determine if the matter referred to the Department falls within the mandate of the Department’ Policy with respect to investigations on Panel lawyers, Legal Aid applicants/clients and internal staff investigation matters
- Determine the scope of investigation before proceeding with a case.
- Ensure factual and objective data or documentation is gathered to either substantiate or refute the allegation. This may include interviewing clients, lawyers, general public, reviewing billing of accounts and other relevant data or documentation held by LAO
- A

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