Manager, Investigations

7 days ago

Toronto, Ontario, Canada Legal Aid Ontario Full time

Company Bio
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.


If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.


Primary function
Reporting to the Director of Audit and Compliance services this position is responsible for managing the LAO Investigations Department.

This would include managing staff of the Investigations Department as they conduct investigations into breaches of the Legal Aid Services Act (LASA) and its Regulations, The General Terms and Conditions for Panel Lawyers, Tariff Billing Handbook and LAO policies and guidelines.

In this role the Manager is responsible for overseeing all administrative aspects of the Department, planning and prioritizing the Department work, personally conducting complex and highly sensitive investigations and overseeing completion of investigations assigned to staff.

The Manager is also accountable for the Department reporting, providing strategic and operational advice to LAO senior management and liaising with internal and external stakeholders.

The Manager directs LAO investigations assigned to Investigators and Investigative Analysts. This role is also required to conduct client and solicitor investigations and prepared investigative reports.

This will include reviewing Investigative Reports prepared by staff and heading any internal investigation and reporting progress to the Director.

The Manager reviews client, solicitor and internal referrals for an investigation and determines the course of action, scope and whether there are sufficient grounds to open an investigative file.

The Manager also advises LAO Executive Management including General Counsel and Director Generals on the status of any investigative matters in their Region.


Key accountabilities

  • Direct and manage the daily operations of the Investigations Department, managing a fivemember team of senior investigators and support staff
  • Maintain knowledge of the rules and regulations of the Legal Aid Services Act and its Regulations, Canadian Criminal Code, and The General Terms and Conditions for Panel Lawyers. Must be familiar with tribunal, and courtroom procedures, which includes Criminal, Family and Refugee Law matters
  • Keep up to date on new investigative methods and developments in fraud investigation
  • Ensure timely completion of investigations with respect to client, lawyer and LAO internal matters
  • Examine referrals from staff, Panel lawyers, clients and other members of the public to determine if the matter referred to the Department falls within the mandate of the Department' Policy with respect to investigations on Panel lawyers, Legal Aid applicants/clients and internal staff investigation matters
  • Determine the scope of investigation before proceeding with a case.
  • Ensure factual and objective data or documentation is gathered to either substantiate or refute the allegation. This may include interviewing clients, lawyers, general public, reviewing billing of accounts and other relevant data or documentation held by LAO
  • Analyze data of varying complexity to discern suspicious patterns indicative of fraudulent or improper billing
  • Analyze the case facts objectively to determine whether fraudulent behavior has occurred or whether the billing issue is simple an error
  • Identify issues and make recommendations for systemic improvement in internal controls with respect to the online billing
  • Regularly report to the Director on the progress of investigations
  • Update management on all investigative matters, including. lawyer discipline matters with LSUC and complaints made by the public or client with respect to a Panel lawyer
  • Work closely with all Departments ensuring the proper sharing of information where applicable
  • The Manager acts as the designate for the VP Strategic Planning and Compliance in reporting Roster Lawyers, Law Society of Ontario ( LSO)
  • Liaise with law enforcement agencies as required.
  • Where applicable prepare briefs and other reports for Crown attorneys, LSO or Director Generals
  • Testify at LSO discipline hearings and Criminal or Civil Court on issues relating to lawyer/client fraud and other matters which may include civil law suits brought against LAO

Required skills & experience
Minimum 5 years of management experience, of which at least 3 years have to be in the area of managing an investigative program and supervising an investigation team

  • Extensive senior investigator experience (57 years) with a focus on fraud investigations
  • Experience in providing advice and guidance to others on conduct

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