Customer Service Representative

7 months ago

Port Perry, Canada Woodland Mills Full time

**Who We Are**:
Woodland Mills was founded by two friends who shared a love for solving mechanical problems from a young age. As landowners, they were unable to find well-built, affordable forestry equipment, so they decided to engineer it themselves. From the moment they established Woodland Mills in 2009, the company's mission was clear: to offer robust, high-performance products at a reasonable price, while eliminating unnecessary intermediate costs by selling directly to customers.

Woodland Mills has become globally recognized as a leader in affordable forestry equipment, with a full line of portable sawmills, bandsaw sawmills, woodchippers, stump grinders, log arches and trailers. The company is headquartered in Ontario, Canada, with a 100,000 square foot warehousing and distribution network that extends throughout North America.

Woodland Mills products are trusted by acreage owners, hobby farmers, woodworkers and DIY enthusiasts. That loyal customer base continues to deliver industry-leading ratings, thanks to a solid commitment to quality, exceptional customer care and technical support. The co-owners remain actively involved in Woodland Mills, driving innovation and ensuring every product upholds their commitment to practical innovation and lasting value.

**Why Work At Woodland?**

Woodland Mills offers a fun and engaging environment to work in at our office/showroom in Port Perry. Come and join a team that is passionate about delivering top notch forestry products and service to its customers. As a small, yet growing business, we appreciate our staff's input and want to make sure your voice is heard. Have a question or suggestion? The door is always open.

**What You’ll Do**:
Are you a natural 'people person?' Do you love helping others? We are looking for two new people to contribute to our team The **Customer Service Representative** is the first point of contact for our customers calling in for support on their forestry equipment. You will answer customer inquiries, provide product knowledge, and process orders. You don’t need experience with forestry equipment or machinery, just a love for talking to people on the phone. By job shadowing our senior level customer service representatives, you will eventually become a product expert
- Demonstrate product features and benefits effectively
- Provide after-sales support and follow-up to ensure customer satisfaction
- Actively participate in sales promotions and marketing initiatives
- Maintain physical layout, condition, and organization of showroom and/or technical department to ensure a clean and safe work environment.
- General office duties and other tasks as business needs arise

**Our ideal new team member will possess the following**:

- Positive and motivated attitude with a strong compassion for customers and sales
- Comfortability speaking on the phone regularly to customers, with patience
- Customer Service experience and/or Tier 1 help desk
- Computer skills - the ability to easily navigate software (MS Dynamics is an asset), and the ability to type with attention to detail
- Strong written communication skills, including grammar and spelling
- Capability to manage time and prioritize tasks effectively
- Capability to become a product expert in a range of products and deliver this information to customers in a clear and professional manner
- Efficiency and accuracy when obtaining customer and order information
- Ability to keep composure under pressure and de-escalate conflict
- ****Fluency in French is an asset

**Location**:
**Benefits and Perks**:

- Healthcare spending account, company-wide events and lunches
- Regular performance reviews with wage increases

**Other notes**:
**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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