Support Services Admin

5 months ago

Burnaby, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.
The position will be based out of our office in Burnaby (8620 Commerce Ct, Burnaby, BC V5A 4N6).

**Responsibilities**:

- Data entry of new contracts, job sales, and product sales into our CRM software
- Upload and file copies of contracts for new customers
- Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
- Daily and consolidated month end invoicing
- Ensure accuracy in our invoice process, ensuring all relevant data is correct
- Upload invoices into customer 3rd party portals.
- Print, sort and mail daily invoice runs as required
- Ensure month-end procedures are followed and deadlines met.
- all invoicing must be completed by the last business day of the month
- Create reports in Excel to provide to customers with special requests monthly
- Verify accuracy of service work tickets and post in CRM
- Process credit cards in CRM as required
- Assisting to resolve customer disputes with the accounts receivable team
- Submit all vendor invoices for the branch into Coupa for payment processing
- Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing

completion
- Compile production and sales commissions reports to review with Branch Managers
- Assist Sales Reps and the Operations team with looking up customer info in CRM.
- Track business and technician licenses for expiry/renewal
- Assemble logbooks (info binders) for customers as required
- Shipping/receiving
- Additional responsibilities as assigned

**Requirements**:

- 2+ years of Admin experience in a fast-paced professional environment
- Demonstrated proficiency with Microsoft Word, Excel and Power-Point
- Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
- Able to learn and use multiple computer systems
- Knowledge of Vendor Portals is an asset
- Excellent proof-reading abilities
- Strong analytical skills and attention to detail
- Able to multitask in a fast-paced environment
- Prioritise work without direct supervision
- Strong communication (verbal and written)
- Able to exercise tact and diplomacy when dealing with others
- Strong work ethic, punctual and maintain a professional demeanour

**Benefits**:
A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance

  • Admin Support

    5 months ago

    Burnaby, Canada Furniture Connection Ltd Full time

    Furniture Connection is a Furniture Rental & Home Staging Company, servicing Western Canada. With a recently opened location in Burnaby, BC, we are looking to add to our growing team. Furniture Connection is hiring for an Admin Support position. We are looking for someone to assist with general admin and business development. Basic design/home staging...

  • Admin Support

    5 months ago

    Burnaby, Canada Furniture Connection Ltd Full time

    Furniture Connection is a Furniture Rental & Home Staging Company, servicing Western Canada. With the opening of a new warehouse in Burnaby, BC, we are looking to add to our growing team. Furniture Connection is hiring for an Admin Support position. We are looking for someone to assist with general admin and business development. Basic design/home staging...

  • Operation Admin/office Admin

    5 months ago

    Burnaby, Canada CoCo Fresh Tea & Juice Full time

    **About Us** CoCo Fresh Tea & Juice is a franchise bubble tea chain with over 4500 stores worldwide. We have opened several locations in Metro Vancouver for the past years, and are going to grow more quickly. If you are looking for a job where you can have fun and learn new skills, this opportunity might be right for you. At CoCo, we share happiness with...

  • Admin & Dispatch Assistant

    5 months ago

    Burnaby, Canada The Gisborne Group Full time

    **About us** The Gisborne Group is an industrial general construction company, that started out in 1953 as a forestry industry, maintenance overload and labour contractor. Today Gisborne enjoys continued growth and success in all industrial construction sectors as well as having a robust Fire Protection Division. With a dedicated core of senior employees...

  • Admin Assistant

    5 months ago

    Burnaby, Canada Innotech Windows + Doors Installation & Services Inc. Full time

    Innotech Windows + Doors is a leading window and door manufacturer. We are an innovative, energetic and family-oriented company that promotes a flexible and fun work environment. We value teamwork, open communication and continuous improvement - our focus is serving our clients by exceeding their expectations. We are passionate about manufacturing...

  • Lane Closure Technician

    5 months ago

    Burnaby, Canada Allteck Limited Partnership Full time

    Allteck Limited Partnership is an electrical utility construction company, with decades of engineering, construction and project management experience in Utility, Oil and Gas, Forestry, and Transportation sectors. We have regional offices spanning Western Canada with a workforce of 350 professionals and tradespeople strong. As a subsidiary of Quanta...

  • Sales/business Admin Associate

    5 months ago

    Burnaby, Canada Proxima Lighting Solutions Full time

    **Sales & Business Admin Associate - Proxima Lighting Solutions** **Job Description**: We are seeking a **Sales & Business Admin Associate** to join our Proxima Lighting Solutions team in Burnaby, BC. We are offering full-time position to expand our team. Company Proxima Lighting Solution is a lighting design & specialist firm. Our team consists of...

  • Sales Admin

    5 months ago

    Burnaby, Canada Canda Six Fortune Enterprise Full time

    Job Information Canda Six Fortune Enterprise Co. Ltd. is one of the leading importers and distributors of Asian food products from the Pacific Rim and other regions of the world. We are currently expanding to include Sales Admin & Account Receivable Coordinator in our Sales Administration Department. Position Summary: The Sales Admin & Account...

  • Shipping Coordinator

    5 months ago

    Burnaby, Canada Hiossen Implant Canada Full time

    **Shipping Coordinator (One Guide Admin)** Hiossen Implant Canada As one of the fastest growing implant manufacturers in the world, Hiossen implants are currently used in over 70 countries, including, United States, China, Korea, Japan, Germany, India, Chile, and many others. Developing and producing a wide variety of top-quality implants at...

  • Sales Admin

    5 months ago

    Burnaby, Canada Canda Six Fortune Enterprise Full time

    **Title** - Sales Admin & Account Receivable Coordinator **Categories** - Permanent, Full-Time **Location** - Burnaby, BC **Job Information** Canda Six Fortune Enterprise Co. Ltd. is one of the leading importers and distributors of Asian food products from the Pacific Rim and other regions of the world. We are currently expanding to include Sales Admin &...

  • Co-op or Intern

    1 week ago

    Burnaby, Canada Hiossen Implant Canada Full time

    **Co-op Or Intern (One Guide Admin)** **About Hiossen Implant Canada** As the Number 3 dental implant manufacturer and distributor in the world, Hiossen Implant Canada's products are currently used in over 120 countries including the United States, China, Korea, Japan, Germany, India, Chile, and many others. Developing and producing a wide variety of top...

  • EHS Admin Support

    5 months ago

    Burnaby, Canada CB Canada Full time

    Administrative Assistant - H&S Our client in Burnaby, BC is looking for hardworking, motivated talent to join their team. This company is a leader in green energy, and works with cutting edge technology. This is a hybrid position (onsite and remote) Don't wait… apply today!What's in it for you?$20 - $24 / Hr 8AM to 5PM Monday to Friday Paid trainingFull...

  • Admin Assistant/truck Parts Clerk

    5 months ago

    Burnaby, Canada Futerra Waste Solutions Full time

    Futerra Waste Solutions seeks a combination Administration Assistant and Truck Parts Clerk on a full-time basis. At Futerra, we pride ourselves on building strong, lasting relationships with our customers through our friendly manner alongside efficient, responsive service. We are looking for a new team member who will exemplify these same values. - **Roles...

  • Customer Service/admin

    2 months ago

    Burnaby, Canada Pacific Ropes Contracting, Ltd. Full time

    Hello! We are Pacific Ropes! We help construction and energy companies get to hard to reach areas via our services, training, and equipment retail sales. Currently, we're looking for Customer Service and Office Administrator to help us at our Burnaby training location and equipment store. As a Customer Service and Office Administrator, you will be the...

  • Customer Service/admin

    5 months ago

    Burnaby, Canada Pacific Ropes Contracting, Ltd. Full time

    Hello! We are Pacific Ropes! We help construction and energy companies get to hard to reach areas via our services, training, and equipment retail sales. Currently, we're looking for Customer Service and Office Administrator to help us at our Burnaby training location and equipment store. As a Customer Service and Office Administrator, you will be the...

  • ERP Support Specialist

    1 week ago

    Burnaby, Canada Agrifoods International Cooperative Ltd Full time

    About the Role:We are looking for an ERP Support Specialist to join our IT Team at Agrifoods International Cooperative Ltd. The successful candidate will be responsible for providing support to existing ERP functionality, driving continuous improvement across the business, and analyzing business challenges to design effective ERP solutions.Key...

  • IT Support Specialist

    1 month ago

    Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

    Job Title: IT Service Desk AnalystWe are seeking a highly motivated and detail-oriented IT Service Desk Analyst to join our team at Refrigerative Supply Limited. As a key member of our IT team, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • IT Support Specialist

    1 month ago

    Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

    Job Title: IT Service Desk AnalystWe are seeking a highly motivated and detail-oriented IT Service Desk Analyst to join our team at Refrigerative Supply Limited. As a key member of our IT team, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • Funding Support, Titling Administrator

    5 months ago

    Burnaby, Canada TFG Financial Corporation Full time

    **JOB PURPOSE** The Funding Support, Titling Admin will provide support in organization and audit of US titling documents and overnight packages that are coming in for processing. The role is responsible for the timely and accurate performance of administrative duties involving auditing and processing titling packages for completion with our third party...

  • Customer Service/administration Representative

    5 months ago

    Burnaby, Canada Fuelex Energy Full time

    **URGENTLY HIRING** **Experienced Customer Service and Admin Representative Needed** **Full Benefits and Career Advancement Opportunities** **Full-time, Permanent** **Who We Are**: Fuelex Energy Ltd. is one of the Lower Mainland’s leading fuel and lubricant suppliers. We are the exclusive wholesale branded distributor of Esso Fuels and Mobil Lubricants,...