Support Services Admin

2 weeks ago

Burnaby, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.
The position will be based out of our office in Burnaby (8620 Commerce Ct, Burnaby, BC V5A 4N6).

**Responsibilities**:

- Data entry of new contracts, job sales, and product sales into our CRM software
- Upload and file copies of contracts for new customers
- Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
- Daily and consolidated month end invoicing
- Ensure accuracy in our invoice process, ensuring all relevant data is correct
- Upload invoices into customer 3rd party portals.
- Print, sort and mail daily invoice runs as required
- Ensure month-end procedures are followed and deadlines met.
- all invoicing must be completed by the last business day of the month
- Create reports in Excel to provide to customers with special requests monthly
- Verify accuracy of service work tickets and post in CRM
- Process credit cards in CRM as required
- Assisting to resolve customer disputes with the accounts receivable team
- Submit all vendor invoices for the branch into Coupa for payment processing
- Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing

completion
- Compile production and sales commissions reports to review with Branch Managers
- Assist Sales Reps and the Operations team with looking up customer info in CRM.
- Track business and technician licenses for expiry/renewal
- Assemble logbooks (info binders) for customers as required
- Shipping/receiving
- Additional responsibilities as assigned

**Requirements**:

- 2+ years of Admin experience in a fast-paced professional environment
- Demonstrated proficiency with Microsoft Word, Excel and Power-Point
- Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
- Able to learn and use multiple computer systems
- Knowledge of Vendor Portals is an asset
- Excellent proof-reading abilities
- Strong analytical skills and attention to detail
- Able to multitask in a fast-paced environment
- Prioritise work without direct supervision
- Strong communication (verbal and written)
- Able to exercise tact and diplomacy when dealing with others
- Strong work ethic, punctual and maintain a professional demeanour

**Benefits**:
A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance

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