Junior Solutions Specialist

2 weeks ago

Toronto, Canada Method:CRM Full time

**Opportunity**

We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come in

**About Method**

Method understands that businesses are unique and so it is our vision to create a small business platform that is easily personalized for each of our customers. Our flagship product is Method:CRM, a customer relationship management tool made specifically for small businesses who have outgrown their processes. Unlike other CRMs, the combination of Method’s deep QuickBooks sync and no-code customization engine enable businesses to achieve their optimal workflows.

At Method, doing fantastic work is just as important as looking out for each other and our community. From flex hours and full benefits to our Method:Gives program, we do our best to support both our employees and community. You can learn more about Method and our team here

**The Role**

As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.
- Gather and document business requirements to better understand a customer’s business and scope of work.
- Translate business requirements into designs, data models and technical requirements.
- Scope, design, develop, test and refine customized Method:CRM solutions.
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
- Provide consistent feedback to the entire team on enhancements we can make to product development.

**What You Bring**
- Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
- Experience in CRM and SQL is preferred.
- Excellent organizational, presentation and communication skills with an engaging phone presence.
- Ability to meet tight deadlines.
- Must have a strong technical aptitude and ability to learn new software quickly.
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
- Must be self-motivated, goal driven and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.

**What We Offer**
- Fun team environment.
- Small company experience - working for a small company like Method gives you deep insight to the inner workings of how a software company operates, as you will be expected to become involved in many discussions: from new product features, to marketing campaigns, to operational policies and procedures It is the kind of experience you can only get from a small company.
- Training - You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- Flexible work from home/hybrid policy.
- Great downtown location - Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- Competitive salary plus potential bonuses
- Health care and dental plan.
- Paid vacation and personal days.
- Company and team social events.

**In your first 30 days, you will**:

- Onboard and acclimate with the Professional Services team
- Understand Method’s values and how our teams collaborate to drive results
- Learn and become an expert of our internal communication tools, norms, and practices
- Obtain your QuickBooks Online ProAdvisor Certification
- Complete Method’s Bootcamp
- Successfully complete a number of case studies on Method’s Platform

**In your first 60 days, you will**:

- Successfully complete all of the case studies on Method’s Platform
- Shadow other Methoder’s from the Professional Services team as they perform paid customizations
- Participate in mock calls with the team

**In your first 90 days, you will**:

- Lead calls with customers on customization and champion their needs to provide the ideal platform while another Methoder shadows
- Demonstrate strong communication skills when mapping an implementation schedule with the client
- Know when to triage and escalate client issues
- Participate in your first quarterly performance review

**In your first year, you will**:

- Dem

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