Technical Support Specialist

2 weeks ago


SaintLaurent, Canada MuxLab Full time

With a technical background, and knowledge of data transmission lines, Audio & Video transmission, and high bandwidth systems, you will be part of the MuxLab team supporting high speed video products. You will be responsible for receiving, filtering and managing all incoming technical, sales and operations inquiries, as well as managing the return Merchandise Authorization and quality assurance departments. MuxLab offers a unique technical environment composed primarily of scientists and engineers implementing cutting edge audio-video technology solutions. At MuxLab you will be exposed to a diverse array of products that are challenging and offer strong opportunities for learning and advancement while maintaining a great work-life balance.

**Responsibilities**
- Technical and Sales Support Functions:

- Coordinating all communication between Muxlab management and clients
- Receiving and troubleshooting all incoming technical support inquiries
- Receiving, screening and distributing all incoming sales inquiries
- Managing pre-sale and post-sale communications and logistics
- Maintaining and managing entire customer base
- Providing support for all product line inquiries
- Designing, specifying and implementing tradeshow live demo installations
- Testing released products and producing quality assurance reports
- Evaluating and coordinating product release with engineering
- Providing feedback and suggestions for revisions
- Overseeing product testing, repairs and returns
- Assisting in receiving and processing RMAs

**Required Skills and Experience**
- Must have a good knowledge of IP networks
- A personality that is positive, proactive, and flexible to change.
- Professionalism and a strong sense of ownership and initiative.
- 5 years + of experience in a Technical Support position.
- Strong written and verbal communication skills.
- Exceptional Customer Service skills. Meticulous troubleshooting.
- Strong technical and analytical skills in networking.
- Solid experience in problem analysis and resolution.
- Must be fast learner
- Must be a self-starter able to work in a multi-technology team environment with a minimum of direction.

**General**
- Must have a DEC in IT or equivalent
- Effective written and spoken communicator
- Dynamic, autonomous, and team-oriented individual
- Interaction with customers

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site parking
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 5 years (preferred)
- Technical support: 5 years (required)

**Language**:

- English (required)

Work Location: One location



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