Underwriter Team Lead

3 months ago

Toronto, Canada HomeEquity Bank Full time

WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.
Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness
***:
The position plays an important role within the Bank because it requires a deep understanding of credit underwriting, appraisals management, mortgage terms, risk management, internal controls and regulatory compliance.
**MAJOR ELEMENTS OF THE ROLE**:

- People - supports the Senior Manager by providing high quality input to performance assessments
- Developing, coaching, mentoring and leading a high performing team of Underwriters
- Stakeholder management, escalations, relationship building
- Policy and procedure implementation and management, ongoing adherence/review
- Control and quality testing/audits
- Lead projects and key priorities on behalf of the Credit department
- Specific elements of the role include but are not limited to:
**Leadership**:

- Collaborate with the co-Team Lead, Credit, to develop, coach, mentor, and lead the team of Underwriters
- Establish objectives with team members, provide input on performance reviews and provide feedback to the Senior Manager on performance relative to the objectives established through goal setting

**Business Performance**:

- Make prompt and thorough reviews and decisions on mortgage files and escalations
- Balance risk and opportunity by looking for solutions on mortgage structures while ensuring adherence to Bank’s policies and guidelines
- Be a critical contributor to the Bank’s operational efficiencies by identifying and proposing effective solutions to maximize process efficiencies
- Play a lead role in reviewing quality metrics, performance, SLA’s and overall controls
- Develop and maintain comprehensive procedures
- Implement solutions on a timely basis to address any identified control gaps or opportunities
- Maintains professionalism in all dealings with internal and external parties to maintain the reputation of the Bank

**Reporting**:

- Provides regular and ad-hoc reporting to Management with qualitative commentary and insights
- Measure processing and capacity efficiencies, looking for opportunities to improve quality and turnaround times

**Appraisals**:

- Review and coordinate appraisal escalations and issues with appraisal management company and internal partners
- Review and resolve exceptions
- Orders and reviews ad-hoc re-appraisals as required
- Reports on variations in valuations to management and other stakeholders

**SKILLS AND EXPERIENCE REQUIRED**:

- Post-secondary education and/or equivalent experience
- Experience at a Canadian financial institution
- Experience in Credit/Mortgage Underwriting
- Leading high-performing teams
- Experience with policy management, audits and OSFI reviews
- Preparing and providing analysis and presentations for senior management

**ATTRIBUTES**:

- Collaborative leadership style with the ability to take initiative
- Establish healthy relationships and ongoing effective communication
- Ability to work independently and know when to make decisions and when to seek input from others
- Exceptional attention to detail
- Ability to manage and resolve conflict

Working Conditions Unique to Job
- Hybrid home/office environment

WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture - With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunitie

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