Director, Underwriting

5 months ago

Toronto, Canada Reinsurance Group of America Full time

Position Overview

Reporting to the VP, Underwriting, the Director Underwriting assumes administrative and corporate tasks to meet the departmental objectives.

This is a staff management position to support RGA’s market presence as a leading provider of high quality and timely underwriting services. The incumbent will manage all levels of underwriters, as well as the contract underwriters and underwriting assistants.

Responsibilities

Accomplishing department objectives by managing staff; planning and evaluating department activities. Manage processes within the underwriting department, in conjunction with the underwriting management team Participate with the underwriting management team in developing underwriting approaches and procedures Handle client related issues, underwriting complaints & manage escalated issues; use judgment to escalate issues to VP, Underwriting Ensure that staff provide timely and responsive client service on a daily basis Provide senior technical support to the underwriting team and clients Co-sign cases and underwrite cases from underwriting queue Communicating and motivating the team while establishing appropriate methods to evaluate job performance. Manage, coach, monitor & mentor staff, including development of staff to progressive levels where appropriate Perform management tasks, including hiring, training, evaluation, coaching and feedback Work on special projects as needed Present professional face of the Company to employees & clients Work with RGA colleagues in all departments to support business development goals and to sustain RGA’s reputation for sound and professional client service Participate in assigned client and industry events, including related travel when needed

Requirements

College diploma / University degree or equivalent working experience Minimum of 10 years of life underwriting experience FLMI and FALU preferred, or other industry designations Management experience, an asset Insurance company experience, an asset Reinsurance underwriting experience, an asset Bilingual French/English (oral and written) is required given the need to communicate orally and in writing with a predominantly English-speaking clientele based outside of Quebec.

Abilities:

Advanced life insurance medical and financial underwriting skills Has superior knowledge of current underwriting related developments in life insurance, reinsurance and retrocession including: competitiveness, products, medical, non-medical, financial trends, company relationships (internal and external) Advanced knowledge of medical underwriting, the financial aspect and the law as applied in the evaluation of risk in life insurance Has the capacity to read and comprehend a vast amount of medical, non-medical, financial information and make decisions based on the information at hand Strong critical thinking skills, innovative and creative Highly advanced ability to adapt new methods; work under tight deadlines and stressful conditions Comfortable with managing multiple projects and priorities Effective in collaborating with individuals across a wide variety of operational, functional and technical disciplines Demonstrated persuasion and negotiation skills when working with internal/external customers to resolve issues/problems Effective people management skills, demonstrating the ability to lead, mentor, and develop employees; including the ability to delegate key areas of responsibility Intermediate Word, SQL/Query and Excel skills Excellent oral and written communication skills, in French and English, given the need to communicate orally and in writing with a predominantly English-speaking clientele based outside Quebec. Ability to do client presentations Ability to relate to staff and clients at all levels Ability to travel as required

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