Manager, Retail Business

4 weeks ago

Montréal, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 178442
Business Function: Retail
Primary City: Montréal
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGB02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 02/29/2024

Manages all aspects of Retail Outlets (Corporate Post Offices and/or Dealers) within a District including: Business Growth, Sales, Merchandising, Customer Service, Operations Integration, Compliance and Community Relations, with a goal to achieving financial and service quality targets, along with peak period readiness. Develops high performance store teams by acting as a coach and mentor for corporate employees and Dealer postal managers and counter staff.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Manager, Retail Business.
- Maintains an up-to-date view of performance, sales, training, operating and financial control of all Retail Outlets within his/her territory. Manages the overall financial performance of corporate post offices, including labour costs, revenue and expense planning and reporting and inventory management. Analyzes results develops and implements remedial action plans and strategies when shortfalls are identified or opportunities develop.
- Develops and implements strategies to generate new business based on strategic selling techniques. Ensures revenue and expense targets integrate with overall Retail and Corporate business plans. Develops market for current and new non-traditional postal products by leveraging the experience of Marketing and Merchandising Specialists, identifying opportunities, ensuring strong in-store execution and coaching of counter staff in the development of sales skills. Maintains a network of contacts in the small business community to generate business opportunities
- Promotes customer perception of corporate products and initiatives to ensure price and service competitiveness. Promotes customer feedback through Customer Satisfaction Receipt Survey tool to identify opportunities to improve service and responds to all Customer Relationship Management tickets. Responds to requests from the Office of the Ombudsman for the territory in a timely manner.
- Opens and closes Retail Outlets in accordance with corporate policies and procedures, with constant regard for service, accessibility and Corporate image. Is accountable for ensuring the business partner's compliance to the dealership agreement, leveraging the business letter and National Account escalation process when applicable and taking corrective action up to and including the default process if required.

**Job Responsibilities (continued)**:

- Establishes and builds relationships with Dealers, identifying potential business opportunities and implementing agreements in accordance with the Market Review Process. Negotiates with Dealers achievable targets and agreed upon action plans. Supports Dealers in their marketing programs and integrates mutually beneficial Retail Business marketing and advertising programs. Serves as a primary point of contact for Dealers for all retail sales issues requiring immediate remedial action.
- Implements Corporate Retail Sales programs and where appropriate recommends changes to Corporate Retail Sales and Merchandising in order to protect and expand the Corporation's business with its Retail Dealers and contribute to the development of Corporate policies governing the development and operation of the Retail Dealer Network. Works collaboratively with the Retail Network team on decision-making relating to call-for boundaries.
- Manages all integration points between Retail and Operations in order to meet operating targets, Employee and Customer Satisfaction indices, peak period readiness and to support the achievement of overall profitability. Ensures that Mail Operations policies and practices are adhered to (e.g. sortation to lock boxes, delivery standards, call-for practices, scanning procedures, correct mail make-up, etc.).
- Maintains an in depth knowledge of the Retail Business including all aspects of products, marketing strategies, sales campaigns, contracted retail post office agreements, compensation, operations and associated, merchandising, operating policies, procedures, systems and standards. Conducts annual Financial Control Review Audits to ensure compliance to all Retail and Operating Standards.
- Ensures territory readiness for peak season volumes through detailed planning and execution of the following strategies; backroom optimization, random put-away, temporary call-for carding changes, use of Corporate assets such as Corporate stores or depot caller windows to temporarily expand service, the implementation of seasonal entry level stores/call-for service pick-up points and if required, the execution of seasonal Corporate pop-up stores to ensure market capacity for volume growth. Works collaboratively

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