Lead Technical Quality Manager
3 weeks ago
**We help the world run better**
**What you'll do**
As the Lead TQM, you will:
- Lead Premium Engagement program
- Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
- Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
- Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
- Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
**What you bring**
- Strong SAP business and technical solution architecture expertise.
- 8 -10+ years of hands-on experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
- Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- SAP project management, value management, and quality management practices
- Experience leading design, implementation, and change management projects
- Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
- Experience working with c-levels, senior leaders, influencers, and trusted advisors
- Strong facilitation, negotiation, and de-escalation skills
- Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology
**Meet your team**
SAP Premium Engagement Lead works with customers with Premium Engagement contracts and is responsible for leading the overall orchestration of delivery of contracted services.
CSSNA
FRENCH TRANSLATION:
Ce que tu vas faire
En tant que Lead TQM, vous devrez:
Programme d'engagement Lead Premium
Diriger l'analyse de la situation/des exigences du client, y compris les exigences commerciales, le programme/projet, l'informatique, la transformation, l'architecture, le développement, l'infrastructure et les sujets opérationnels
Diriger la planification de l'engagement des services d'engagement Premium en fonction de la situation/des exigences des clients, des solutions, créer une proposition de valeur, sécuriser l'alignement des clients, les contrats, y compris travailler avec les équipes de compte, les experts en solutions ou du secteur, les partenaires, les cadres et les équipes d'assistance à la livraison
Diriger la qualité de l'engagement et l'exécution des services d'engagement Premium, y compris la gouvernance, la gestion des principaux problèmes/escalades, les rapports et présentations de la direction, la dotation en personnel, l'approvisionnement, la gestion des contrats et la prestation de services
Diriger des services ou des ressources d'ingénierie pour des projets de bout en bout ou des activités par phases ciblées, y compris la conception, l'optimisation, l'évaluation, l'intégration technique, la validation, les opérations, les escalades, la formation et les ateliers
Ce que tu apportes
Solide expertise en architecture de solutions commerciales et techniques SAP.
8 à 10 ans d'expérience pratique avec les solutions d'entreprise, les solutions sectorielles, les solutions de plate-forme, les solutions SaaS, les technologies tierces ou les technologies partenaires de SAP.
Expérience avec SAP HANA, S/4 HANA ou SAP Business Technology Platform préférée.
Gestion de projet SAP, gestion de la valeur et pratiques de gestion de la qualité
Expérience dans la direction de projets de conception, de mise en œuvre et de gestion du changement
Avant-vente, solutions, approvisionnement, cycles de vie des contrats, renouvellements de contrats et expérience de fidélisation des clients
Expérience de travail avec des cadres supérieurs, des hauts dirigeants, des influenceurs et des conseillers de confiance
Solides compétences en facilitation, négociation et désescalade
Baccalauréat ou maîtrise STEM : sciences, technologie, ingénierie, mathématiques ou expérience équivalente dans le domaine de la technologie
Rencontrez votre équipe
SAP Premium Engagement Lead travaille avec les clients avec des contrats Premium Engagement et est chargé de diriger l'orchestration globale de la livraison des services contractuels.
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included a
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