Claims Examiner

3 days ago

Sherwood Park, Canada First Canadian Insurance Corporation Full time

First Canadian is a national organization and we are experiencing unprecedented growth

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

- Off work 1 hour early on Fridays.
- Earned Time-Off Program and vacation.
- Group Retirement Savings Plan with employer match.
- Hybrid work options may be available.
- On-site gym including free weekly classes with a qualified trainer.
- Newly renovated facility with ergonomic desks/chairs.
- Educational assistance and career development.
- Employee benefits.
- Health and Wellness spending account.
- Employee Assistance Program (EAP).
- Employee discount programs.
- A Culture Team dedicated to diversity, inclusion, and employee programs.
- Employee recognition and appreciation events.
- French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional-level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice

If you are motivated to succeed by helping people, then this is the opportunity for you

Under the direction of the Protection Products & Mechanical Claims Manager, the GAP Claims Examiner serves as the primary point of contact for customers submitting a claim. The GAP Claims Examiner provides initial responses to customers or third-party inquiries, reviews required documentation, and calculates and processes the claims.

**Essential Responsibilities**:

- Managing the claim general incoming inbox.
- Manage incoming customer, third-party, and Dealer representative calls.
- Communicate directly with customers, their representatives, and financial institutions (verbally and in writing).
- Identify active certificates, generate claims documents, and prepare files for assignment.
- Maintains highly accurate and detailed client contact notes of all customer queries and claims (initiated/pending/open/closed) queries.
- Prepare claims correspondence and entitlement cheques for mail/courier delivery.
- Other duties as required.

**Qualifications**:

- Minimum 1-2 years experience working in a professional office environment with excellent communication skills.
- Post-secondary business or insurance certificate or diploma would be considered an asset.
- Experience with sales contracts, finance agreements, statements, proof of loss documents, and police reports.
- PC literate, fully systems competent with Microsoft Office (Word, Excel, and Outlook).

Thank you for considering our organization.

This position requires employees to work from the office located at 320 Sioux Road, Sherwood Park, AB during their training period and hybrid may be available after that. Are you able to commute reliably to this location?

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