Aquatic Shift Leader

2 days ago

Calgary, Canada MNP Community & Sport Centre Full time

**Our Mission**:MNP Community & Sport Centre is passionate about sport, people, and community.

**Our Vision and Values**:We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams. We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and innovation. MNP Community & Sport Centre empowers its people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition.

**Role**:Aquatic Shift Leader

As an Aquatic Shift Leader and part of the Aquatic team, your goal will be to provide support and leadership on the deck to ensure the team operates in an efficient and professional manner. Providing a safe and high quality-learning environment for program and operational participants as well as providing up to date information to participants and the public.

**Reports to**: Aquatic Programs & Operations Manager

**What’s In It for You**:

- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.

**What You’ll Do**:

- Assist Aquatic Programs & Operations Manager with program equipment inventory and scheduling changes
- Shift management; which includes facilitation of lesson set-up, providing direction for pool set ups, and breaks to ensure efficient and effective operations of the Aquatic facility
- Required to attend all quarterly Shift Leader Meetings
- Be readily available to substitute for any instructor or lifeguard during designated shift if necessary
- Provide customers with up to date program information, updates on day sheets as well as assist with any/all program/operational questions/concerns and program registrations
- Provide progress reports to the Aquatic Programs & Operations Manager every shift
- Attend all quarterly Aquatic In-Services and provide assistance to the Aquatic Programs & Operations Manager to develop and facilitate Lifeguard and Instructor training
- Provide appropriate documentation and communication to the Aquatic Programs & Operations Manager for overall team functioning.
- Ensure instructors and lifeguards are following job description, policies and procedures, as well as completing designated administrative or maintenance tasks during scheduled shifts
- Be well versed on all program policies including refunds and late registration
- Provide on deck leadership and supervision for the instructor and lifeguard team
- Problem solving and troubleshooting abilities with quick decision making capabilities
- Ability to establish strong Customer Centric relationships with all Stakeholders to enhance their overall program experience including: (Parents, Participants, School Groups, Staff, Sport Partners, Coaches, Athletes, The Public)
- Act immediately and appropriately to secure safety of customers in the event of an emergency. Follow emergency procedures.
- Provide emergency care and treatment as required until arrival of emergency medical services
- Present a professional appearance and attitude at all times
- Maintain a high standard of customer engagement
- Attend and participate in ongoing training and development opportunities
- Wear designated uniform while on duty
- Provide shift coverage of your own shifts by another Aquatic Shift Lead where possible
- Ability to deal with conflict and customer resolution, implementing Performance Management techniques where required and contacting Aquatic Programming & Operations Manager for additional assistance and direction
- Use active guarding techniques; including roaming, scanning and blind spot checks when on duty
- Handle or refer program situations as they arise in the facility
- Maintain a level of fitness necessary to fulfill the practical elements of lifeguarding and instructing
- Be familiar with opening and closing procedures and perform opening and closing checks.
- Identify, inform and track any maintenance issues within the shift reports
- Collect, update and track stat sheets, Sport Partner headcounts and day sheet

**What You’ll Need**:

- CPR C (recertified within one year) and Standard First Aid (recertified within 2 years)
- Current National Lifeguard
- Current I Can Swim Certification is an asset
- Employee must be well versed in Microsoft Office
- 1 year previous experience in a supervisorial capacity
- Lifesaving Instructor, National Lifeguard Instructor, First Aid Instructor, & NCCP certification are an asset
- Post-secondary education in a relevant field such as Recreation, Leisure, Fitness, Coaching, Health, Sociology, Psychology, Education, etc. and/or a combination of award certifications and experience deemed equivalent is an asset

**_ Our Commitment to Diversity,

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