Shift ManagerShift Manager

7 days ago

Calgary, Alberta, Canada MNP Community & Sport Centre Full time
MNP Community & Sport Centre

Our Mission:
MNP Community & Sport Centre is passionate about sport, people, and community.

Our Vision and Values:

We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams.

We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and innovation.

MNP Community & Sport Centre empowers its people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition.


Role:
Aquatic Shift Leader

As an Aquatic Shift Leader and part of the Aquatic team, your goal will be to provide support and leadership on the deck to ensure the team operates in an efficient and professional manner.

Providing a safe and high quality-learning environment for program and operational participants as well as providing up to date information to participants and the public.

Free facility access based on hours worked plus a variety of free and discounted programs & services.
Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
Free parking and close to transit with a C-train and bus stop steps away.
Assist Aquatic Programs & Operations Manager with program equipment inventory and scheduling changes
Shift management; which includes facilitation of lesson set-up, providing direction for pool set ups, and breaks to ensure efficient and effective operations of the Aquatic facility
Required to attend all quarterly Shift Leader Meetings
Be readily available to substitute for any instructor or lifeguard during designated shift if necessary
Provide progress reports to the Aquatic Programs & Operations Manager every shift
Attend all quarterly Aquatic In-Services and provide assistance to the Aquatic Programs & Operations Manager to develop and facilitate Lifeguard and Instructor training
Ensure instructors and lifeguards are following job description, policies and procedures, as well as completing designated administrative or maintenance tasks during scheduled shifts
Be well versed on all program policies including refunds and late registration
Act immediately and appropriately to secure safety of customers in the event of an emergency. Provide emergency care and treatment as required until arrival of emergency medical services
Attend and participate in ongoing training and development opportunities
Provide shift coverage of your own shifts by another Aquatic Shift Lead where possible
Ability to deal with conflict and customer resolution, implementing Performance Management techniques where required and contacting Aquatic Programming & Operations Manager for additional assistance and direction
Use active guarding techniques; Handle or refer program situations as they arise in the facility
Identify, inform and track any maintenance issues within the shift reports
Current I Can Swim Certification is an asset
~ Employee must be well versed in Microsoft Office
~Lifesaving Instructor, National Lifeguard Instructor, First Aid Instructor, & NCCP certification are an asset
~ Post-secondary education in a relevant field such as Recreation, Leisure, Fitness, Coaching, Health, Sociology, Psychology, Education, etc. and/or a combination of award certifications and experience deemed equivalent is an asset

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre.

MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates' accessibility needs.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

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