Customer Service Representative Ii

5 months ago


Mississauga, Canada Thermo Fisher Scientific Full time

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

Thermo Fisher Scientific Inc. is seeking an individual with strong work behaviors and high motivation to join our team as a Customer Service II in Mississauga, ON, Canada. As a world-class leader in scientific research and development, Thermo Fisher Scientific Inc. offers an exceptional opportunity for individuals who are passionate about customer service and thrive in a fast-paced, collaborative environment.

**Key Responsibilities**:

- Respond to and resolve internal and external customer requests and inquiries, including pricing, product availability, returns, and delivery.
- Identify customer needs and determine appropriate course of action within established performance expectations and departmental procedures.
- Interact with multiple departments, including Operations, Technical Support, Logistics, and Purchasing, to ensure timely and accurate shipment of products and issue resolution.
- Evaluate various situations and address any concerns that may arise.
- Document transactions and perform follow-up actions in accordance with departmental standard operating processes and procedures.
- Stay abreast of new processes and initiatives within the company.
- Process credit card payments.
- Analyze outstanding accounts for both accounts receivable and accounts payable.
- Maintain open lines of communication with Operations Manager and Customer Service to ensure customer satisfaction.
- Provide backup support for Transportation Coordinator as required.
- Complete all other assigned duties.

**Requirements**:

- Fluently bilingual in French and English, both written and oral required.
- Equivalent experience to a High School Diploma will be considered; College diploma or University Degree preferred.
- 2+ years of call center or customer service experience.
- 2+ years of accounting experience.
- Proficiency in Microsoft Office, including Word, Outlook, and Excel.

**Key Competencies**:

- Customer-focused thinking.
- Ability to multitask and cope with pressure.
- Effective and efficient verbal and written communication skills in both French and English.
- Computer literate with strong keyboarding skills.
- Willingness and ability to adhere to a structured telephone schedule.
- Superior communication skills, including active listening and questioning.
- Ability to exhibit patience, empathy, and diffuse customer dissatisfaction.
- Excellent problem-solving skills.
- Professional written and verbal communication skills.
- Attention to detail and commitment to quality.
- Ability to multitask in a fast-paced environment.
- Resourcefulness and ability to work independently.
- Quick learner with adaptability and flexibility.
- Excellent interpersonal skills with a friendly and outgoing personality.

Thermo Fisher Scientific Inc. is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment. We provide reasonable accommodations to applicants with disabilities and value the contributions of individuals from all backgrounds. Join our ambitious team and be part of a company that strives for excellence, where your skills and contributions will be valued and rewarded.



  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Incora Full time

    **Job Description**: - Our Incora Story is really taking off - we’d love you to join us for the journey._ - We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative II. - As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. - The...


  • Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key Responsibilities:Respond to and resolve customer inquiries and...


  • Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

    Job Summary:As a Customer Service Representative II at Thermo Fisher Scientific, you will be responsible for providing exceptional customer service to internal and external customers. Your primary goal will be to resolve customer inquiries and requests in a timely and professional manner.Key Responsibilities:Respond to and resolve customer requests and...


  • Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring timely and accurate resolution of their requests and inquiries.Key...


  • Mississauga, Ontario, Canada Baxter Full time

    Transforming Healthcare, One Interaction at a TimeBaxter is a leading medical innovation company that has been pioneering significant medical advancements for over 85 years. As a Bilingual Customer Care Rep II, you will play a vital role in ensuring that our customers receive exceptional support and service.Key Responsibilities:Provide initial intake,...


  • Mississauga, Canada Thermo Fisher Scientific Full time

    Thermo Fisher Scientific Inc. is seeking an individual with strong work behaviors and high motivation to join our team as a Customer Service II in Mississauga, ON, Canada. As a world-class leader in scientific research and development, Thermo Fisher Scientific Inc. offers an exceptional opportunity for individuals who are passionate about customer service...


  • Mississauga, Canada Toronto Appliances Service Ltd. Full time

    *Job Summary* As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to meet customer needs. *Responsibilities* - Utilize knowledge of...


  • Mississauga, Canada Garland Commercial Ranges Ltd Full time

    We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Our brands lead the industry. Global markets offer abundant potential. Drive out sales growth by...


  • Mississauga, Canada Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Thermo Fisher Scientific Inc. is seeking an individual with strong work behaviors and high motivation to join our team as a Customer Service II in Mississauga, ON, Canada. As a world-class leader in scientific research and development, Thermo Fisher Scientific Inc. offers an...


  • Mississauga, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Mississauga. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer...


  • Mississauga, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Mississauga. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and...


  • Mississauga, Ontario, Canada N Philip Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at N Philip. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive dining experience.Key Responsibilities:Welcoming customers to our...


  • Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...


  • Mississauga, Ontario, Canada FIL Delivery Inc. Full time

    Job Title: Customer Service RepresentativeFIL Delivery Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Mississauga, Canada Beneco Packaging Full time

    Customer Service Representative Job Responsibilities:Serves customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by...


  • Mississauga, Canada Barnes & Aidi Full time

    THIS IS NOT A REMOTE POSITION. We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-time: Monday to Saturday (12:15 p.m. - 8:30 p.m.) Entry-Level Position Training Provided As a...


  • Mississauga, Ontario, Canada SYNNEX Full time

    About the RoleThe Business Development Representative II is a key role in driving partner growth through outbound calls, lead follow-ups, and deal closures. This position involves nurturing customer relationships, supporting vendor initiatives, and managing vendor pipelines to drive business growth.Key Responsibilities:Maintain strong customer relationships...


  • Mississauga, Ontario, Canada GALAXY FREIGHTLINE INC Full time

    At Galaxy Freightline Inc., we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for addressing customer complaints and concerns in a professional and timely manner.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and provide information on our...