[h] Customer Care Representative

6 months ago

Langley, Canada Bumper to Bumper Full time

Job Description:
At Finish Master, we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation and entrepreneurialism. We provide the tools and opportunities to help our people develop to their full potential.

Your role is important:
You will be responsible for establishing and maintaining excellent relationships with customers by providing courteous, efficient and professional delivery service in a safe and timely manner.

Your main responsibilities:

- Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
- Handle customer transactions; including sales, returns, defectives in a timely manner
- Ensuring customers orders are accurately filled and delivered in a timely and efficient manner.
- Reconcile their transaction history and drawer at the conclusion of each shift
- Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
- Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution cycle counts, overall product presentation, inventory management and various product initiatives to enhance the customer experience and maximize inventory turns.
- Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Contribute proactively to improvements in branch sales and profitability
- Adhere to inventory control programs, in-stock standards and all operating procedures
- Effectively communicate with all store and support center team members, management and customers
- Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
- Mixing paint in both solvent and waterborne
- Assist with shipping/receiving
- Provide paint and auto body related support and knowledge to customers

Essential qualifications:

- Completion of High School Diploma/Post Secondary education or equivalent work experience
- Automotive Paint, Body & Equipment experience in the automotive aftermarket distribution industry (1 year preferred)
- Valid BCDL required
- Experience in the collision repair industry is an asset
- Experience with MS Office products

About Finish Master:

- Finish Master fosters and welcomes diverse teams and ideas: ideas that are new, different, and game-changing. We aim to build a culture where difference is valued, every team member has a seat at the table, and all voices are heard. It is thus our mission to attract and cultivate diverse perspectives by empowering our people to bring their authentic selves to work every day._

Uni-Select is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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