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Supply Chain Manager

4 months ago

Hamilton, Canada Sierra Supply Chain Services Full time

**Information**

**Job Title**:
**Supply Chain Manager**

**Department and/or Office**:
Sierra Cold - Hamilton

**Immediate Manager Title**:
General Manager

**Position type:
**Salaried

**Environment:
**Warehouse Office

**Regular Hours**:
40 Hours weekly

**Purpose**

The Supply Chain Manager is responsible for customer service and order management at the warehouse. This position manages the customer relationships, complaints, quality metrics, KPIs ensuring all SLAs are met as per the requirements. This position is also the lead for process improvement and organizational projects.

**Accountabilities and Detailed Activity**:
**Customer Relationship Management**:

- Building and maintaining relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Main contact for local stakeholders, customers, partners, and trade associations etc.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest services in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Collaborating with Confed regarding Customer Orders Management.
- Ensure Reporting and updates of Customer Metrics achieving customer satisfaction.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.

**Project Leadership & Analytics**:

- Project leadership, implementation, or special projects as assigned.
- Participate in cross-functional Continuous Improvement and Six Sigma projects.
- Working closely with various parts of the business and the Inventory and Quality Manager around the planning and implementation of key supplier projects within the new customer /vendor onboarding and seasonal spikes in outbound.
- Automation of data collection and reporting
- Creating reports and analytics in dashboards to ensure decision making based on data.
- Coordination with major stakeholders for process enhancement in terms of efficiency in the warehouse and order delivery.
- Produce reports related to the Warehouse efficiency and utilization.
- Analyze analytics related to warehouse KPIs versus financial results.

**Order Management & Scheduling**:

- In charge of the daily inbound and outbound calendar.
- Manage the changes in the schedule and investigate claims.
- Troubleshooting order processes and derivation of possibilities for enhancement.
- Monitoring and evaluation of all order issues.
- Process imports as well as exports orders and the respective shipping processes with prioritization of different shipments.
- Responsible for making sure that service delivery processes are implemented by monitoring of performance, and other service delivery improvements within Operations.

**Service and Quality**:

- Reviews and evaluates statistic from Outbound, 3rd Party Warehousing and areas to ensure that all functions are meeting key service and quality metrics.
- Present current and future needs per data research in conjunction with key stakeholders within the organization to plan appropriately in terms of resourcing and capital requirements thought the utilization of industry benchmarked practices and techniques. To best fit the business needs you also develop and review work instructions.
- Take corrective action to eliminate behind schedule conditions and ensure customer service expectations are met.

**Competencies**:

- Customer Service Relations
- Order Management
- Commercial Process and Procedural Knowledge
- Critical & Analytical Thinking
- Project Management
- Reporting & Analytics
- Financial Planning

**Executive Competencies**:

- Strategic Thinking
- Innovation & Continuous Improvement
- Resources Management
- Stakeholder Relations
- Leadership & Navigation
- Passion & Initiative

**Minimum Requirements**:
**Education and/or Professional Designation**:

- Bachelor’s degree of Business or Related.

**Experience**:

- 5-8 years of experience in a customer relations & scheduling in a warehousing environment is required.
- Familiar with food storage and food processing considered an asset.

**Language Skills**:

- Ability to communicate effectively and professionally.
- Fluent in English.

**Technical Skills**:

- WMS system experience, Korber Experience is an asset.
- Computer system: excel, material control.
- Data Analytics and Reporting
- ERP system
- Integration of WMS with ERP
- Financial Acumen and Numerical Literacy

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