Front Desk Supervisor

3 weeks ago

Edmonton, Canada Metterra Hotel on Whyte Full time

**Description**:
53 North Collection is looking for an exciting & enthusiastic addition to help lead our guest services team for two independent, boutique properties in Edmonton

The Front Desk Supervisor will be responsible for supervising and managing the front office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. This role will have responsibility for the Metterra and Varscona Hotels on Whyte Avenue.

**ESSENTIAL JOB FUNCTIONS**:

- Interview, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
- Perform any other job related duties as assigned.

**MINIMUM QUALIFICATIONS**:

- High School Diploma or G.E.D.
- Minimum 2 years' previous supervisory experience in Front Office operations required.
- Strong communications skills are essential
- Thorough knowledge of Microsoft Word, Excel, and Outlook
- Previous experience with Opera Property Management System an asset
- Knowledge of a hotel structure and how all departments interact.
- Ability to handle cash and credit transactions.
- Must possess thorough knowledge of all guest services department operations, and individual job requirements.
- Computer literacy and financial management a must.
- Ability to resolve guest, supervisor and employee conflicts.
- Must have excellent organizational, interpersonal and administrative skills
- Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
- Fluent in English (written and oral).
- Must be able to work varied shift work, including weekends and holidays.

**ADDITIONAL QUALIFICATIONS**:

- Security clearance required upon offer of employment.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- _Highly organized, results oriented and ability to work in a multi-functional team environment._
- _Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks._
- _Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job._

53 North Collection and Crescent Hotels & Resorts offer competitive wages, work/life balance, advancement opportunities & a comprehensive group benefits package.

**OUR DIFFERENCES ARE WHAT MAKE US GREAT**

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.

That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    1 month ago

    Edmonton, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Supervisor

    1 month ago

    Edmonton, AB, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you! Job Description As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your...

  • Front Desk Agent

    2 days ago

    Edmonton, Canada Fairfield Edmonton Airport Full time

    We are seeking a dynamic Front Desk Agent to join our busy team. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. **JOB REQUIREMENTS**: - The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to...

  • Front Desk Representative

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **VFO CS Administration**: - Competition No. **S103949305** - Posting Date **Jan 10, 2023** - Closing Date **Jan 17, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$39,599 to $52,694 per year** - Grade **05** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This position has a term...

  • Front Desk Administrator

    1 month ago

    Edmonton, Canada Civeo Full time

    Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions. **Key...

  • Front Office Supervisor

    1 month ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive...

  • Front Desk Agent/night Auditor

    1 month ago

    Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...

  • Front Desk Agent/night Auditor

    4 weeks ago

    Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...

  • Front Desk Agent

    3 weeks ago

    Edmonton, Canada Pomeroy Lodging LP Full time

    We are looking for a Front Desk Agent to join our team!Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are...

  • Front Desk Agent

    1 month ago

    Edmonton, Canada Travelodge Edmonton West Full time

    As a front desk agent, you will maximize guest experience from check-in to check-out. **Duties**: - Greet guests upon arrival - Provide exceptional guest service at check in, check out, and during guests' stays - Record client information in the internal database and process payments - Answer telephones and make reservations - Perform light housekeeping...

  • Front Desk Agent

    1 month ago

    Edmonton, AB, Canada Pomeroy Lodging Full time

    We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you...

  • Front Desk Receptionist

    1 month ago

    Edmonton, Canada Everest Auto Full time

    **Schedule**: **Monday-Friday 12pm-5pm Must have the flexibility to work additional hours on occasion** **Responsibilities**: - Greet and welcome clients in a friendly and professional manner - Answer phone calls, schedule appointments, and manage the front desk - Assist with client registration and check-in process - Maintain client records and update...

  • Front Desk Agent

    1 week ago

    Edmonton, Canada Dogtopia Northwest Edmonton Full time

    Dogtopia is the leading destination for dog daycare, boarding and spa services. Founded in 2002, Dogtopia is an early pioneer and innovator in the pet services industry. With an emphasis on education, exercise and safe socialization for dogs, pet parents have the assurance of leaving their furry family members in the hands of trained professionals. Dogtopia...

  • Front Desk

    1 month ago

    Edmonton, Canada Touchmark Full time

    Front Desk Receptionist - Casual position (mainly for night and weekend shifts) Do you have a passion for providing the best to your guests and your customers? Do you enjoy being the face of an organization - the first person that people encounter when they call or visit your workplace? If this sounds like you, we would love to talk with you about the...

  • Front Desk Agent

    1 month ago

    Edmonton, Canada Blueprint Condominium Management Full time

    Are you a customer service superstar with a passion for fast-paced environments? Are you ready to take on a pivotal role that combines excellent communication skills with efficient property management? If so, we have the perfect opportunity for you at Blueprint Condominium Management! **About Us**:At Blueprint Condominium Management, we take pride in...

  • Front Desk Receptionist

    1 month ago

    Edmonton, Canada Bruce Stewart's Auto Repair Centre Full time

    **About us** Bruce Stewart's Auto Repair Centre is a small business in Edmonton, AB T6B 0B2. We have been in business since 1990 and have a strong client base. Our work environment includes a clean and modern work area. '''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls to the appropriate...

  • Front Desk Receptionist

    4 weeks ago

    Edmonton, Canada Bruce Stewart's Auto Repair Centre Full time

    **About us** Bruce Stewart's Auto Repair Centre is a small business in Edmonton, AB T6B 0B2. We are professional, agile and our goal is to Service the customer in a professional and honest manner.. Our work environment includes: - Modern office setting - Food provided '''Duties''' - Greet and welcome visitors in a professional and friendly manner -...

  • Front Desk Receptionist

    4 weeks ago

    Edmonton, Canada MODERN GENERAL CONTRACTORS LTD Full time

    Responsibilities and skills: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls, take messages, and direct calls to the appropriate person - Provide general administrative support, such as filing, scanning, and faxing documents - Schedule appointments and manage calendars for staff members - Assist with project...